Specialty Pharmacy Technician

Shields Health Solutions•Jacksonville, FL

14d

About The Position

The Specialty Pharmacy Technician provides integrated support to patients and pharmacists through hands-on delivery of medication adherence support and quality patient care. The role supports prescription processing, patient communications, medication preparation and delivery, insurance and financial assistance issues, pharmacy inventory, and operational improvement. Candidates must be registered as a pharmacy technician with the State of Florida. The position also requires discretion and confidentiality when handling sensitive patient information. The successful candidate is an energetic, motivated team player with strong phone, organizational, interpersonal, and communication skills. Solid computer skills are required, including Microsoft Office and the ability to use database applications, web-based platforms, and other programs. Data-entry and computer skills will be evaluated during the pre-employment process. Continued employment is contingent on meeting applicable state registration and certification requirements within an agreed timeframe.

Requirements

Registration as a pharmacy technician with the State of Florida is required.
At least 1 year of experience as a pharmacy technician is required.
High school diploma or GED is required.
Strong phone skills and strong organizational, interpersonal, and communication skills.
Proficiency in Microsoft Office; the posting specifically calls out Outlook, Teams, Word, Excel, and PowerPoint.
Ability to quickly learn database programs and extract relevant information; ability to navigate the internet and web-based platforms.
Solid computer and data-entry skills; these skills will be assessed during the pre-employment process.
Discretion and confidentiality when handling sensitive and private data.
Certification requirements applicable to the state of employment must be met; if certification needs to be obtained or updated, the applicant must commit to doing so within a mutually agreed timeframe. Continued employment depends on meeting these requirements.

Nice To Haves

National certification as a CPhT or equivalent is preferred but not required.
Five or more years of pharmacy technician experience is preferred.

Responsibilities

Interpret and enter prescriptions.
Clarify prescription orders with a pharmacist and/or clinician as appropriate.
Label and fill prescriptions for pharmacist verification.
Perform pharmaceutical calculations.
Identify medications requiring special storage or handling, including hazardous or refrigerated medications.
Identify and assemble supplies needed for selected medications, such as sharps containers, needles or syringes, alcohol swabs, and Band-Aids.
Prepare medication for delivery to patients and departments.
Answer, resolve, and triage inbound inquiries.
Conduct outbound therapy and medication-adherence checkups.
Secure refill prescriptions.
Resolve insurance-related issues and assist patients with financial assistance forms.
Maintain pharmacy inventory, including drug ordering and receiving.
Communicate directly with patients by phone to help them understand their medications.
Input data, adjudicate test claims, and prepare action plans for follow-up to achieve operational objectives.
Manage, organize, and update relevant data using database applications.
Apply observations and recommendations to operational issues and standards for productivity, quality, and customer service.
Identify trends, resolve problems, recommend improvements, and implement change.
Participate in process-improvement initiatives.
Act as a value-added business partner to stakeholders throughout the organization.
Protect organizational value by keeping information confidential.
Maintain job knowledge through educational opportunities, professional publications, personal networks, and professional organizations.
Perform other duties as assigned.