Specialty Pharmacy Technician (1:30p-10:00p)

Shields Health Solutions•Springfield, MA

About The Position

The Specialty Pharmacy Technician provides integrated, hands-on support to patients and pharmacists, contributing to total quality patient care through a full continuum of medication adherence support. The role works in specialty pharmacy management services and requires a nationally certified pharmacy technician who is registered in the state of employment. The scheduled shift is Monday through Friday, 1:30 p.m. to 10:00 p.m. The technician supports prescription processing, medication preparation and delivery, patient inquiries and adherence outreach, refill coordination, insurance and financial-assistance issues, and pharmacy inventory. The role also contributes to operational objectives, data management, process improvement, and customer-service quality. It requires strong computer, organizational, communication, and interpersonal skills, as well as discretion in handling sensitive and private information. A high school diploma or GED is required. Applicants must have at least one year of pharmacy technician experience; five or more years is preferred. Continued employment depends on meeting applicable state registration and national certification requirements. If certification must be obtained or updated for a particular state, the applicant must commit to doing so within a mutually agreed-upon timeframe.

Requirements

Current registration as a pharmacy technician in the state of employment and national certification as a CPhT or equivalent are required.
At least 1 year of pharmacy technician experience is required.
High school diploma or GED is required.
Strong phone skills.
Proficiency in Microsoft Office, including Outlook, Teams, Word, Excel, and PowerPoint.
Ability to learn database programs quickly and extract relevant information.
Ability to navigate the internet and web-based platforms.
Strong organizational, interpersonal, and communication skills.
High integrity, attention to detail, dependability, quality focus, empathy, and discretion in handling sensitive and private data.
Data-entry and computer skills are evaluated through a pre-employment assessment.
If state certification must be obtained or updated, commitment to complete the requirement within a mutually agreed-upon timeframe is required; continued employment is contingent on meeting these requirements.

Nice To Haves

Five or more years of experience as a pharmacy technician.

Responsibilities

Interpret and enter prescriptions.
Clarify prescription orders with a pharmacist and/or clinician as appropriate.
Label and fill prescriptions for pharmacist verification.
Perform pharmaceutical calculations.
Identify medications that require special storage or handling, including hazardous or refrigerated medications.
Identify and assemble supplies needed for select medications, such as sharps containers, needles, syringes, alcohol swabs, and Band-Aids.
Prepare medication for delivery to patients and departments.
Answer, resolve, and triage inbound inquiries.
Conduct outbound therapy and medication-adherence checkups.
Secure refill prescriptions.
Resolve insurance-related issues and assist patients with financial-assistance forms.
Maintain pharmacy inventory, including drug ordering and receiving.
Communicate with patients by phone to support awareness of their medications.
Input data, adjudicate test claims, and prepare follow-up action plans to achieve operational objectives.
Manage, organize, and update relevant data using database applications.
Apply observations and recommendations to operational issues, productivity, quality, and customer-service standards.
Identify trends, resolve problems, recommend improvements, and implement changes.
Participate actively in process-improvement initiatives.
Act as a value-added business partner to stakeholders throughout the organization.
Protect organizational value by keeping information confidential.
Maintain job knowledge through educational opportunities, professional publications, personal networks, and professional organizations.
Perform other duties as assigned.