Specialty Pharmacy Technician (1:30p-10:00p)

Shields Health Solutions•Springfield, MA

About The Position

The Specialty Pharmacy Technician provides integrated, hands-on support to patients and pharmacists across the continuum of medication adherence support. The role is with a fast-growing specialty pharmacy management services company and requires an experienced, nationally certified pharmacy technician who is registered in the state of employment. The technician supports prescription processing, medication preparation and delivery, patient communications, insurance and financial-assistance issues, inventory, and operational improvement. This position works Monday through Friday from 1:30 p.m. to 10:00 p.m.

Requirements

Registered as a pharmacy technician in the state of employment.
Nationally certified as a CPhT or equivalent. If certification must be obtained for a particular state or updated at employment, the applicant must commit to doing so within a mutually agreed-upon timeframe; continued employment is contingent on meeting these requirements.
At least 1 year of pharmacy technician experience.
High school diploma or GED.
Strong phone skills.
Proficiency in Microsoft Office, including Outlook, Teams, Word, Excel, and PowerPoint; computer, data-entry, internet, and web-platform skills are required and will be evaluated during pre-employment.
Ability to quickly learn database programs and extract relevant information.
Strong organizational and interpersonal skills.
Discretion and confidentiality when handling sensitive and private data.
Personal qualities including organization, integrity, attention to detail, dependability, quality focus, empathy, and good listening and communication skills.
Energetic, highly motivated team player with strong personal and communication skills.

Nice To Haves

At least 5 years of experience as a pharmacy technician.

Responsibilities

Interpret and enter prescriptions.
Clarify prescription orders with a pharmacist and/or clinician as appropriate.
Label and fill prescriptions for pharmacist verification.
Perform pharmaceutical calculations.
Identify medications requiring special storage or handling, including hazardous or refrigerated medications.
Identify and assemble supplies needed for selected medications, such as sharps containers, needles or syringes, alcohol swabs, and Band-Aids.
Prepare medication for delivery to patients and departments.
Answer, resolve, and triage inbound inquiries.
Provide outbound therapy and medication-adherence check-ups.
Secure refill prescriptions.
Resolve insurance-related issues and assist patients with financial-assistance forms.
Maintain pharmacy inventory, including drug ordering and receiving.
Communicate directly with patients by phone to help them understand their medications.
Input data, adjudicate test claims, and prepare action plans for follow-up to achieve operational objectives.
Manage, organize, and update relevant data using database applications.
Apply observations and recommendations to operational issues and standards for productivity, quality, and customer service.
Identify trends, resolve problems, recommend improvements, and implement changes.
Participate in process-improvement initiatives.
Act as a value-added business partner to stakeholders throughout the organization.
Protect organizational value by keeping information confidential.
Maintain job knowledge through educational opportunities, professional publications, personal networks, and professional organizations.
Perform other duties as assigned.