Specialty Pharmacy Liaison

AndHealth • Logan, OH

55d • Onsite

About The Position

AndHealth is seeking a Specialty Patient Engagement Specialist for an onsite position at a Health Center partner site in Ohio. The role supports specialty pharmacy operations and patient access to medication and care. The pharmacy operates Monday through Friday, 8:00 am to 5:00 pm. Starting pay is $25 per hour.

The position processes prescriptions, supports inventory activities, verifies benefits, assists patients with financial assistance and secondary coverage, and works with providers on formulary restrictions, prior authorizations, and appeals. It also involves patient follow-up about medication use, side effects, refills, and deliveries; documentation and routing of clinical needs; management of specialty-care referrals; and support for digital health questionnaires and the AndHealth mobile app. The employee may provide onsite support or cross-site remote assistance as business needs evolve.

Candidates must have a high school diploma and be a Certified or Registered Pharmacy Technician in Ohio. National PTCB or ExCPT certification is required, or must be obtained within six months of hire. Basic Life Support certification must be obtained or the candidate must be willing to obtain it. Employees must be willing to obtain and maintain licenses or certifications in multiple states. Full-time employees are eligible for the company benefits package.

Requirements

• High school diploma required.
• Certified or Registered Pharmacy Technician in the state of Ohio required.
• Nationally certified through PTCB or ExCPT, or obtain certification within six months of hire.
• Obtain or be willing to obtain Basic Life Support (BLS).
• Willingness to obtain and maintain licenses or certifications in multiple states.
• Excellent written and oral communication skills.
• Strong attention to detail and ability to manage multiple tasks simultaneously.
• Comfort with technology and ability to adapt to new systems.
• Ability to work independently and stay organized.
• Reliable transportation.
• Meet the stated health-screening and vaccination documentation requirements, including TB, Hepatitis B, MMR, Varicella, Tdap, influenza, and COVID-19.

Nice To Haves

• Bachelor’s degree preferred.
• Three or more years of pharmacy experience preferred.
• Bilingual in English and Spanish preferred.

Responsibilities

• Accurately process prescriptions in the pharmacy operating system, maintain data accuracy, and support inventory activities such as ordering and storing pharmaceuticals.
• Verify patient benefits and help patients enroll in copay cards, patient assistance programs, or other secondary coverage.
• Work with providers to address formulary restrictions and complete prior authorizations or appeals.
• Communicate with patients to reassess medication utilization, identify potential side effects, and schedule upcoming fills or deliveries.
• Document patient interactions in specialty pharmacy software and route clinical needs to a pharmacist or licensed clinician.
• Manage medical referrals for specialty care and guide patients through onsite digital health questionnaires and the AndHealth mobile app.
• Generate adherence reports and follow HIPAA guidelines during customer interactions.
• Provide onsite support or cross-site remote assistance as needed to help maintain operational continuity.
• Perform other responsibilities as needed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• Short- and long-term disability coverage
• Opportunities to learn and grow personally and professionally

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED