Specialty Pharmacy Liaison

AndHealth•Springfield, OH

55d•Onsite

About The Position

AndHealth is seeking a Specialty Patient Engagement Specialist for an onsite role at a Health Center partner site in Ohio. The pharmacy operates Monday through Friday, 8:30 a.m. to 5:00 p.m., and closes for lunch from 12:30 p.m. to 1:00 p.m. Starting pay is $25 per hour. The role supports specialty medication access and patient engagement by processing prescriptions, verifying benefits, helping patients secure financial assistance, coordinating prior authorizations, and communicating with patients about medication use and upcoming fills or deliveries. The specialist documents interactions, routes clinical needs to a pharmacist or licensed clinician, manages specialty care referrals, and helps patients use onsite digital health questionnaires and the AndHealth mobile app. The position also includes adherence reporting, inventory support, HIPAA-compliant interactions, and flexible onsite or remote operational support as business needs evolve. Candidates must have a high school diploma, be a Certified or Registered Pharmacy Technician in Ohio, and hold national PTCB or ExCPT certification or obtain it within six months of hire. Basic Life Support certification is required or must be obtained. The role requires willingness to obtain and maintain licenses or certifications in multiple states and reliable transportation. Additional health screening and vaccination documentation is required. AndHealth describes its workplace as an ambitious startup environment that values creativity, innovation, conscientiousness, collaboration, and ongoing personal and professional growth. Full-time employees may participate in a benefits package that includes medical, dental, and vision insurance, paid time off, and short- and long-term disability.

Requirements

High school diploma required.
Certified or Registered Pharmacy Technician in the state of Ohio required.
Nationally certified through PTCB or ExCPT, or obtain certification within six months of hire.
Basic Life Support certification obtained or willingness to obtain it.
Willingness to obtain and maintain licenses or certifications in multiple states.
Excellent written and oral communication skills.
Strong attention to detail and ability to handle multiple tasks simultaneously.
Comfort with technology and ability to adapt to new systems.
Organized and able to work independently.
Reliable transportation required.
Complete the specified health screenings and provide required vaccination or immunity documentation: tuberculosis screening within the last 12 months; hepatitis B, MMR, and varicella vaccine-series or titer documentation within the last 12 months; Tdap booster within the last 10 years; current-season influenza vaccination; and COVID-19 primary series and boosters.

Nice To Haves

Bachelor’s degree preferred.
Three or more years of pharmacy experience preferred.
Bilingual English and Spanish preferred.

Responsibilities

Accurately process prescriptions in the pharmacy operating system, maintain data accuracy, and support inventory activities such as ordering and storing pharmaceuticals.
Verify patient benefits and assist with enrollment in copay cards, patient assistance programs, or other secondary coverage.
Work with providers to address formulary restrictions and complete prior authorizations or appeals to support specialty medication access.
Communicate with patients to reassess medication use, identify potential side effects, and schedule upcoming fills or deliveries.
Document patient interactions in specialty pharmacy software and route clinical needs to a pharmacist or licensed clinician.
Manage medical referrals for specialty care and guide patients through onsite digital health questionnaires and the AndHealth mobile app.
Generate adherence reports and follow HIPAA guidelines during customer interactions.
Provide onsite support or cross-site remote assistance as business needs evolve.
Perform other responsibilities as needed.