Specialty Operations Pharmacy Technician

CenterWell•Carapichaima, TX

18h•$40,000 - $52,300•Remote

About The Position

The Specialty Operations Pharmacy Technician 2 supports pharmacists and patients by triaging inbound calls about specialty prescription medications. The role includes administrative and initial data-entry tasks, image scanning, and other varied activities. The technician receives calls from patients and physicians seeking prescription clarification and may enter prescription orders into the system. The position provides telephonic support to pharmacists and patients while ensuring adherence to specialty-Rx operational processes and programs. The technician works within defined call-center productivity and quality metrics, interprets departmental policies and methods for completing assignments, and has latitude to prioritize and schedule work within established expectations. The role is remote/work at home and involves working under minimal direction while following standard policies that allow some interpretation, deviation, and independent discretion. The employee must reside in Ohio, Arizona, Texas, or Florida. Occasional travel to Humana offices for training or meetings may be required.

Requirements

Hold an active Pharmacy Technician license or registration with the Board of Pharmacy in the state of residence: Ohio, Arizona, Texas, or Florida.
Be certified by the Pharmacy Technician Certification Board (PTCB) or through ExCPT.
Have at least 1 year of experience working in a customer-service environment.
Be self-starting and able to succeed with minimal remote supervision.
Have problem-solving skills and the ability to engage with others.
Have excellent verbal and written communication skills.
Have experience using multiple computer applications simultaneously and strong data-entry skills.
Be able to work scheduled 8-hour shifts, Monday through Friday, at some time between 8:00 a.m. and 11:00 p.m. EST.
Be passionate about contributing to an organization focused on continuously improving consumer experiences.
Reside in Ohio, Arizona, Texas, or Florida.
For home work, have self-provided internet service with at least 25 Mbps download and 10 Mbps upload; wireless, wired cable, or DSL is suggested. Humana may require an upgrade if needed for business requirements.
Work from a dedicated space without ongoing interruptions to protect member PHI/HIPAA information.

Nice To Haves

At least 1 year of mail-order pharmacy experience.
Experience as a pharmacy technician or call-center experience in a pharmacy or related call-center setting.
Working knowledge of RxNova, CRM, and/or ScriptMed.
Ability to anticipate team needs, take initiative, present ideas, ask relevant questions, and deliver high-quality work.
Ability to identify viable solutions that meet business needs when ideal tools or resources are unavailable.
Experience with grievances and/or member complaints.
Data-entry experience.
Bilingual in Spanish and English.

Responsibilities

Triage inbound phone calls from patients and physicians regarding specialty prescriptions and prescription clarification.
Provide telephonic support to pharmacists and patients while following specialty-Rx processes and programs.
Perform administrative and initial data-entry tasks, including image scanning and other varied activities.
Enter prescription orders into the system when appropriate.
Meet defined call-center productivity and quality metrics.
Interpret applicable area and department policies and methods when completing assignments.
Prioritize and time work within defined expectations and quality standards.
Work remotely with minimal direction while following standard policies and exercising appropriate independent discretion.