🔥 Specialty Manager

Marksman Security LLC•Culver City, CA

About The Position

The Specialty Manager leads, oversees, coordinates, executes, and continuously improves four specialized security programs: Shift Supervisor Operations, Badging Operations, VIP Concierge, and Special Events. The role is the primary liaison among the client, Operations, Scheduling, Badging, Shift Supervisors, VIP Concierge, and field personnel, ensuring daily security operations, executive and talent visits, events, screenings, and special assignments meet MSC policies, procedures, and approved operational requirements. This customer-facing leadership position maintains operational excellence, develops personnel, identifies risks and gaps, supports consistent service delivery, and partners with the broader management team to improve performance. It reports to the Operations Manager and works closely with MSC management, scheduling, supervisors, badging and VIP concierge teams, client representatives, event stakeholders, and partner teams. The manager leads and coaches Shift Supervisors; oversees badging operations and client coordination; supports executive, VIP, and talent movements; and plans and executes screenings, premieres, visits, and other special events. The position also manages client relationships, personnel development and training, equipment readiness, incident reviews, after-action reporting, corrective actions, operational metrics, and continuous-improvement recommendations. The manager is expected to communicate proactively, demonstrate accountability and professionalism, anticipate operational needs, and maintain a strong service and preparedness culture.

Responsibilities

Lead, coach, and hold Shift Supervisors accountable; ensure consistent operational execution, incident management, post checks, and quality assurance.
Monitor operational performance, identify gaps, implement corrective actions, validate follow-through, and track and report metrics and performance indicators.
Oversee daily badging operations, including new-hire, replacement, extended-use, and transient-workforce badges and supporting documentation.
Ensure badging compliance with operational directives and MSC procedures; coordinate with client badging representatives and identify process improvements.
Coordinate executive and VIP support, visits, talent movements, stakeholder coordination, and concierge-level service.
Plan, coordinate, and execute screenings, premieres, executive visits, talent events, and other special events.
Support event security plans and enhanced security planning with the client; coordinate staffing requests, logistics, communications, equipment, and personnel resources.
Maintain oversight of multiple simultaneous events and coordinate with internal and external stakeholders to meet event objectives safely and professionally.
Serve as a trusted point of contact for client communications; participate in planning meetings and operational calls, address client concerns, and maintain strong stakeholder relationships.
Avoid committing to, approving, or communicating client policy decisions without documented authorization from both the client and the MSC Account Manager.
Identify specialty-program training needs, coordinate and facilitate in-service training, ensure personnel are trained on assigned technologies and procedures, and coach and mentor leads, supervisors, and specialists.
Maintain readiness of specialty-program equipment and resources; coordinate deployment and training for Open Gate, Yondr pouches, wands, monoculars, and approved security devices.
Identify equipment, staffing, and logistical deficiencies and elevate concerns appropriately.
Oversee operational and event debriefs; conduct and review PIRs, after-action reports, and corrective action plans.
Analyze operational trends and performance data and develop recommendations to improve efficiency, readiness, communication, and service delivery.
Partner with Operations, Training, Compliance, and fellow managers to improve performance while respecting each function's ownership.
Maintain proactive communication, ownership, accountability, professionalism, attention to detail, and a culture of service, preparedness, and continuous improvement.