Specialty Beauty Advisor - Clinique

Ulta Beauty, Inc.•Pasadena, TX

23d•Onsite

About The Position

The Specialty Beauty Advisor – Clinique (SBA – Clinique) maximizes sales for the Clinique brand, including color cosmetics, skincare, and fragrance. The advisor engages guests to understand their needs, assists with merchandise selection and purchases, and maintains store standards for cleanliness and replenishment. They represent Ulta Beauty and Clinique to guests and support the Experience Manager through sales and service performance, guest service and associate culture, and compliance with operating procedures. The position calls for a passion for beauty, exceptional guest service, and the ability to learn and communicate product knowledge. The advisor provides personalized service and product recommendations, performs makeup applications, skincare analysis, and demonstrations, and supports appointments, events, promotions, and customer follow-up. They maintain Clinique product knowledge and customer relationships, collaborate with store teams and brand partners, and participate in training and ongoing professional development. The role also includes maintaining the assigned area and store operational standards; replenishing, signing, and facing merchandise; maintaining testers and demonstration stations to hygiene and company standards; participating in resets, planograms, displays, inventory, and shipment processing; and protecting company assets through loss-prevention practices. The advisor must follow Ulta Beauty and Clinique policies, procedures, and dress code, maintain regular attendance, and complete other assigned duties.

Requirements

High school diploma is preferred.
Cosmetology or demonstrator license where required by state law.
Demonstrated competency in sales, products, and service.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong verbal communication and interpersonal skills.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Ability to attend brand-sponsored training.
Frequent mobility, standing, bending, pulling, pushing, reaching, and twisting during shifts.
Continuous lifting and/or moving of up to 10 pounds during shifts.
Continuous coordination and manipulation of objects during shifts.

Nice To Haves

Cosmetics artistry experience.

Responsibilities

Meet or exceed Clinique brand sales and clientele goals and contribute to store goals for retail and service sales, guest loyalty, omnichannel, and retail shrink.
Greet and engage guests, personalize service, offer samples, and recommend complementary products and services.
Perform makeup applications, skincare analysis, and product demonstrations.
Book appointments and support services and in-store events that provide a strong guest experience and meet sales goals.
Build customer relationships, maintain contact with Clinique customers, and follow up on guest inquiries.
Inform guests about current promotions, events, and services.
Stay informed about new and existing products and services, including relevant ingredients and benefits.
Maintain prompt, regular attendance.
Support an inclusive environment for teammates, peers, and guests.
Promote the guest loyalty program, including credit and the Ulta Beauty app.
Maintain relationships with Clinique brand partners by participating in required training and executing events and promotions.
Collaborate with managers and associates to help grow the business.
Participate in ongoing brand and category training.
Follow Ulta Beauty policies, procedures, and standards, and adhere to the Ulta Beauty and Clinique dress code.
Keep the assigned work area replenished, signed, and faced, and maintain testers in accordance with hygiene standards.
Maintain store operational standards, merchandise, testers, demonstration stations, and cleanliness in assigned areas.
Participate in merchandise resets, planograms, marketing displays, inventory procedures, and shipment processing for Clinique.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.