Specialized Travel Counselor - Lead Agent
About The Position
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Our Specialized Travel Consultants work in a high-touch service environment to book travel and accommodation for some of our top clients at Amex GBT. Working from the comfort of your own home, you’ll collaborate with your team to provide creative and timely travel solutions and an outstanding travel service experience. If you’re curious, collaborative, and enjoy working in an environment that prioritizes quality of interactions over quantity of calls, this may be the perfect role for you! Overview: This is a support position that will handle support duties and back up for various cross functional roles within a dedicated customer.
Requirements
- 7+ year’s customer service experience, including 5+ years as a travel counselor
- Strong Sabre GDS expertise
- Excellent communication, organization, and problem-resolution skills
- Solid knowledge of global travel, fares, and routing
- Ability to thrive in fast-paced, high-pressure environments and adapt to change
- Proficiency in Microsoft Office (Outlook, Word, Excel)
Responsibilities
- Corporate Jet Management. Sending invites, working from excel sheet to track accepts/declines and then changing existing bookings when/if Jet is confirmed.
- Hotel desk support, direct billing, meeting space and corporate apartments.
- Some customer service research, and resolution efforts.
- Provide proactive travel recommendations aligned with client policies and preferences
- Scheduling and roster management.
- Maintain accurate records, ensure policy compliance, and protect confidential traveler information
- Build strong relationships with clients, and cross functional roles within the team.
Benefits
- health and welfare insurance plans
- retirement programs
- parental leave
- adoption assistance
- wellbeing resources
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
