Specialized Travel Counselor - VIP / Publicity
About The Position
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Our Specialized Travel Consultants work in a high-touch service environment to book travel and accommodation for some of our top clients at Amex GBT. Working from the comfort of your own home, you’ll collaborate with your team to provide creative and timely travel solutions and an outstanding travel service experience. If you’re curious, collaborative, and enjoy working in an environment that prioritizes quality of interactions over quantity of calls, this may be the perfect role for you! Overview: Deliver high-touch travel services for entertainment, talent, VIP and production clients by managing complex itineraries and providing exceptional, proactive customer support.
Requirements
- 7+ years customer service experience, including 5+ years as a travel counselor
- Strong Sabre GDS expertise
- Excellent communication, organization, and problem-resolution skills
- Solid knowledge of global travel, fares, and routing
- Ability to thrive in fast-paced, high-pressure environments and adapt to change
- Proficiency in Microsoft Office (Outlook, Word, Excel)
Nice To Haves
- Experience with VIP, entertainment, or specialty travel preferred
Responsibilities
- Arrange and manage air, hotel, car, and rail bookings, including multi-destination and complex international travel
- Support VIP, film/TV production, publicity, and press junket travel with high attention to detail and discretion
- Handle specialized requests (upgrades, charter flights, ground transport, group travel, excess baggage, talent needs)
- Provide proactive travel recommendations aligned with client policies and preferences
- Manage schedule changes, disruptions, waitlists, and escalations with strong problem-solving skills
- Coordinate group travel logistics and liaise with suppliers for accommodations and special arrangements
- Maintain accurate records, ensure policy compliance, and protect confidential traveler information
- Build strong relationships with clients, production teams, and vendors
Benefits
- health and welfare insurance plans
- retirement programs
- parental leave
- adoption assistance
- wellbeing resources
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- connect with colleagues through our global INclusion Groups
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
