Specialized Travel Counselor - VIP
About The Position
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Our Specialized Travel Consultants work in a high-touch service environment to book travel and accommodation for some of our top clients at Amex GBT. Working from the comfort of your own home, you’ll collaborate with your team to provide creative and timely travel solutions and an outstanding travel service experience. If you’re curious, collaborative, and enjoy working in an environment that prioritizes quality of interactions over quantity of calls, this may be the perfect role for you! Overview: Manage complex, high-touch travel for VIP, entertainment, sports, and production clients, delivering exceptional service and seamless travel experiences.
Requirements
- 7+ years customer service, including 5+ years travel counseling
- Sabre / Power Turbo GDS expertise
- Strong communication, attention to detail, and problem-solving
- Advanced knowledge of global travel and routing
- Ability to multitask in fast-paced, evolving environments
- Proficiency in Microsoft Office
Nice To Haves
- Experience in VIP, entertainment, production, sports, or specialty travel preferred
Responsibilities
- Book and accurately manage air, hotel, rail, and ground travel, including complex and multi-destination itineraries
- Support production, publicity, and group travel (press junkets, events, non-employee travel)
- Handle specialized requests (upgrades, charters, meet & greet, group seating, excess baggage, production logistics)
- Provide proactive, policy-compliant travel recommendations
- Resolve disruptions, escalations, exchanges, waitlists, and complex fare issues
- Coordinate group and event travel, including reconfirmations and vendor liaison
- Maintain accurate records, direct billing, and assist with T&E reconciliation
- Build strong relationships with clients, coordinators, and suppliers
- Safeguard confidential traveler and talent information
Benefits
- health and welfare insurance plans
- retirement programs
- parental leave
- adoption assistance
- wellbeing resources
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- access to over 20,000 courses on our learning platform
- leadership courses
- new job openings available to internal candidates first
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
