Senior Travel Consultant/Travel Counselor

Travel Incorporated • Duluth, GA

4d • Remote

About The Position

Are you an experienced corporate travel professional who thrives on solving complex travel challenges and delivering exceptional client service? As a Senior Travel Consultant at Travel Incorporated, you'll manage sophisticated travel requests, create seamless itineraries, and serve as a trusted advisor to our clients. You'll also mentor newer consultants, share your expertise, and continue growing your career within an innovative, client-focused organization.
This is a remote (not mobile) position with a set schedule. Flex scheduling is not available.

Requirements

• High school diploma or equivalent combination of education and experience.
• 3-5 years of corporate travel consultant experience required, or demonstrated success as a Travel Incorporated Travel Consultant meeting all senior-level performance expectations.
• Proven ability to manage complex domestic and international itineraries across multiple client accounts.
• Strong knowledge of corporate travel policies, industry terminology, and best practices.
• Proficiency with one or more Global Distribution Systems (GDS).
• Experience using travel management platforms and contact center technologies.
• Strong digital literacy, including internet, email, chat, and standard business applications.
• Exceptional client service and relationship-building abilities.
• Strong listening and questioning skills to accurately identify client needs.
• Professional phone presence with the ability to explain complex travel situations clearly and confidently.
• Excellent verbal and written communication skills.
• Client Service Focus
• Leadership & Mentoring
• Problem Solving
• Emotional Regulation
• Accountability
• Relationship Building
• Attention to Detail
• Process Orientation
• This is a remote/virtual (not mobile) position requiring a dedicated, distraction-free workspace.
• High-speed internet is required. Travel Incorporated cannot support internet service provided via satellite or mobile broadband providers such as Verizon or T-Mobile.
• Company equipment will be provided.
• Although this is primarily a remote role, travel to our Duluth, Georgia office may be required for portions of training and periodically throughout the year (typically 2-3 times annually for up to three days at a time).

Responsibilities

• Deliver exceptional service by handling complex travel requests and providing accurate, timely solutions.
• Conduct comprehensive needs assessments and develop customized travel plans that align with client objectives.
• Educate clients on travel options, policies, and company products, translating complex information into clear guidance.
• Collaborate across teams to share knowledge, improve processes, and support operational excellence.
• Mentor and support less experienced consultants while consistently meeting or exceeding quality and performance expectations.
• Identify opportunities to enhance the client experience, improve retention, and drive business results.
• Depending on business needs and assigned team, support after-hours functions including fulfillment queues, Hotel eDirect, Vendor Hold Forms, group travel support, and government travel support.
• Perform other duties as assigned.

Benefits

• At Travel Incorporated, you'll join a well-established, award-winning organization known for delivering exceptional service and innovative travel solutions. Our associates are empowered to make an impact from day one while working alongside a collaborative team that values excellence, continuous improvement, and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED