Travel Counselor
About The Position
The Visitor Services Program works in cooperation with strategic partners to strengthen the state's tourism industry by providing customer service and information on travel to and within North Carolina to visitors and potential visitors. It is comprised of four components: North Carolina Welcome Centers, Tourism Call Center, Tourism Fulfillment Center, and Tourism Warehouse. The Welcome Center program maximizes the opportunities to increase visitor expenditures through responsive promotion and marketing initiatives, and by providing excellent customer service at points of entry to the state along interstate highways. Welcome Centers provide multiple travel services, such as providing travel information, planning trips, routing, distributing travel literature, and making reservations for accommodations. Travel Information Counselors must enjoy working with the public and must be able to communicate clearly with the public in oral and written form.
Requirements
- High school or General Educational Development (GED) diploma; or an equivalent combination of education and experience.
- Ability to communicate clearly and effectively with the public through oral and written communication while assisting visitors with travel-related inquiries.
Nice To Haves
- Ability to provide customer service-focused hospitality to the traveling public.
- Basic knowledge of Microsoft Word, MS Excel, and Internet search engines.
- Experience providing information about North Carolina’s attractions, events, accommodations, recreational opportunities, history, and geographic features.
Responsibilities
- Use all available resources to provide visitors with excellent customer service
- Provide information about the state and its tourist facilities to visitors
- Distribute information on attractions, events, and accommodations to visitors
- Provide highway routing information to visitors
- Maintain brochure display racks, back stock, and order new and replacement brochures
- Participate in study/familiarization tours and share your experiences with coworkers
- Occasionally conduct oral presentations to schools or civic groups
Benefits
- health insurance
- retirement
- 12 Annual Paid Holidays and monthly accrual of vacation and sick leave
- North Carolina State Health Plan administered by Aetna
- Supplemental Benefits including Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental, and Vision
- NC State Retirement (TSERS), 401(k), and 457 savings plans
- WeSave Employee Discounts
- Eligibility for the Public Service Loan Forgiveness Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
