Travel Counselor

Sentinel Limousine Inc Ltd•Warwick, RI

3d•$20 - $21•Hybrid

About The Position

Sentinel Limousine Inc Ltd is looking for a motivated and detail-oriented Reservationist / Dispatcher / Travel Counselor to join our team in Warwick, RI. This dynamic role puts you at the heart of our operations, ensuring every client enjoys a seamless, first-class transportation experience from booking to arrival.

Requirements

Prior experience in dispatching, reservations, customer service, or transportation coordination preferred
Strong multitasking and organizational skills in a fast-paced environment
Excellent verbal and written communication skills
Proficiency with scheduling software, booking systems, or similar dispatch tools
Familiarity with the Warwick, RI area and surrounding regions is a plus
Ability to work flexible hours, including evenings, weekends, and holidays
Professional, calm demeanor with a strong commitment to customer satisfaction

Responsibilities

Handle inbound reservation requests via phone, email, and online booking platforms
Coordinate and dispatch drivers efficiently to meet scheduling demands and client expectations
Serve as a travel counselor by advising clients on transportation options, routes, and services
Monitor real-time flight arrivals, delays, and schedule changes to adjust dispatching accordingly
Maintain accurate trip logs, client records, and reservation databases
Communicate proactively with drivers and clients to ensure on-time performance
Resolve scheduling conflicts, last-minute changes, and customer concerns with professionalism