Reservationist

MTM Transit•Tracy, CA

2d•Onsite

About The Position

The Reservationist handles incoming calls received via an automated call distribution (ACD) system regarding scheduling of transportation and all other details of customer trips. At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential. At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

Requirements

High school diploma or G.E.D. equivalent
Fluent in both English and Spanish
Ability to type 30 wpm or greater
Must possess a valid driver’s license

Nice To Haves

Previous data entry, 10-key experience, preferred
Exemplary verbal and written communication
Excellent organizational and multi-tasking skills
Ability to make solid judgment decisions
Ability to acquire and maintain in-depth knowledge of department processes, policies, and procedures
Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications
Ability to maintain high level of confidentiality
Regular attendance is required

Responsibilities

Answer incoming ACD calls for customers – passengers, vendors, and clients
Handle daily scheduling of trips by documenting trip request and selecting the most appropriate vendor
Utilize correct coding and documentation procedures
Report issues, unusual trip circumstances, and efficiency of vendor operations to team lead for prompt resolution
Acquire and maintain in-depth knowledge of, and adhere to, established protocols and procedures
Provide courteous and prompt response to all transportation requests and adopt proper use of terminology
Demonstrate sincere personal commitment to promptness, reliability and quality work
Acquire and maintain in-depth knowledge of MTM Transits Transportation Provider Network