Transit Reservationist

Prince George's County Government • Forestville, MD

3d • Onsite

About The Position

The Transit Reservationist performs advanced clerical and operational work supporting paratransit demand-response services. Responsible for analyzing, coordinating, scheduling, and reporting daily trips in an efficient, timely, and customer-focused manner while ensuring compliance with the Americans with Disabilities Act (ADA) and established departmental policies and procedures. This position requires strong judgment, attention to detail, communication skills, and the ability to independently manage time-sensitive service requests and scheduling changes.

Requirements

• Must have experience at the General Clerk III level equal to the length of the probationary period.
• Six (6) months of experience performing diverse clerical tasks.
• One (1) year of education above the high school level which includes coursework in computer data entry, secretarial subjects or business administration.
• An equivalent combination of education, experience and training which provides the required knowledge, skills and abilities may be considered.

Nice To Haves

• Experience in Transit Scheduling Software.
• Experience in high-volume call center.
• Knowledge of advanced Telephony Systems (familiarity with multi-line phone installations, radio communication equipment, or interactive voice response (VR).

Responsibilities

• Coordinates and schedules daily demand-response paratransit trips to ensure efficient and timely transportation services.
• Plans efficient trip routes and schedules trips in accordance with established procedures, service requirements, and ADA guidelines.
• Reviews daily driver and vehicle assignments with Transit Service Coordinators and incorporates changes into trip planning and scheduling.
• Maintains current knowledge of program procedures, service objectives, route changes, and additions or deletions that affect daily trip planning.
• Receives, records, and logs telephone requests from transit patrons, jurisdictional transportation providers, coordinators, contractors, and other service partners.
• Responds to patron and service-provider requests in a consistent, courteous, professional, and timely manner, requiring minimal assistance or follow-up.
• Prepares and maintains daily logs and manifests using established scheduling and software applications.
• Obtains and verifies passenger information necessary to prepare accurate daily driver trip manifests for multi-modal transportation services.
• Monitors daily scheduling activities to identify conflicts, resource limitations, service changes, and other issues requiring timely resolution.
• Submits required operational and service reports accurately and within established deadlines.
• Performs related advanced clerical, scheduling, reporting, and administrative duties as assigned.

Benefits

• The salary range listed in this announcement reflects the anticipated offer range for this position. Offers made within this range are based on qualifications, experience, and internal equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED