Travel Agent
About The Position
PCG is seeking a Travel Agent for its corporate PCG Strategic Development 988 department based in Lenexa, KS. This individual will be responsible for the following: Booking and issuing domestic and international airline itineraries, hotel reservations, car reservations, train tickets, travel insurance, other land transportation Process travel requests, sometimes booking 30-40 transactions a day Assist travelers and planners with complex itineraries Provide online and agent assist reservation fulfillment; ticketing, exchanges, refunds and voids Review, negotiate and make recommendations with event contracts as needed Monitor and support corporate travel department email and telephones Maintain traveler profiles
Requirements
- At least 2 years experience working in a customer facing role
- At least 1 year in a role organizing, booking and planning travel
- Must have robust customer service skills
- Must have excellent attention to detail
- Must have the ability to maintain high levels of confidentiality
- Ability to process high-volume requests required
- Ability to communicate with all levels of an organization effectively
- Ability to work in team environment
- Ability to learn and apply new skills
- Critical thinking and problem-solving skills
- Ability to multitask and re-prioritize throughout the day
Nice To Haves
- Experience working in the travel industry
- Proficiency with travel booking systems
- Bachelor's Degree preferred
- Experience booking corporate travel
- Experience with international travel bookings and group travel
- Experience with Sabre Reservation System
- Experience with Acendas is preferred
- Local to the Kansas City area
Responsibilities
- Booking and issuing domestic and international airline itineraries, hotel reservations, car reservations, train tickets, travel insurance, other land transportation
- Process travel requests, sometimes booking 30-40 transactions a day
- Assist travelers and planners with complex itineraries
- Provide online and agent assist reservation fulfillment; ticketing, exchanges, refunds and voids
- Review, negotiate and make recommendations with event contracts as needed
- Monitor and support corporate travel department email and telephones
- Maintain traveler profiles
Benefits
- Competitive pay
- Incentive bonus plan
- Employee stock ownership plan (ESOP)
- 401(k) retirement savings plan with match
- Medical, prescription drug, dental, and vision insurance plans with flexible spending account option
- Life insurance, AD&D, and disability benefits
- Employee assistance program (EAP)
- Flexible paid time off policy and paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
