Travel Agent Coordinator

Guaranteed Rate•Chicago, IL

5d•$50,000•Hybrid

About The Position

Rate is one of the nation’s top retail mortgage lenders, delivering a seamless, tech-driven experience that helps customers reach their homeownership and financial goals. Founded in 2000 and based in Chicago, Rate is licensed in all 50 states and D.C. and has helped over 2 million homeowners with a wide range of loan products, competitive rates and personalized service. With 5,000+ employees across 300+ offices and 12+ subsidiaries, Rate’s Loan Officers rank among the best in the country. From purchases and refinances to tapping into equity, Rate makes financing faster, simpler and less stressful. Our technology — including Same Day Mortgage, the Rate App, FlashClose℠, MyAccount and the Language Access Program — has earned recognition from HousingWire, Scotsman Guide, NerdWallet, the Chicago Tribune and Crain’s Chicago Business. Learn more at rate.com. As Travel Agent Coordinator, you will be responsible for assisting with aspects of business travel arrangements for corporate clients. Your primary duties will involve coordinating flights, accommodations, transportation, and other travel-related services to ensure the smooth and efficient travel of corporate employees.

Requirements

Amadeus GDS travel platform proficiency a must.
Strong communication skills, both written and verbal, with the ability to interact effectively with clients and vendors.
Excellent organizational and multitasking abilities, with a keen attention to detail.
Problem-solving skills and the ability to remain calm and composed under pressure.
Knowledge of travel regulations, visa requirements, and international travel procedures.
Flexibility to work outside regular business hours and accommodate last-minute travel requests.

Nice To Haves

Previous experience in corporate travel management or a similar role is highly desirable.

Responsibilities

Researching and booking flights, hotels, rental cars, and other transportation as per the travel requirements of corporate clients.
Utilizing Amadeus GDS online booking systems and negotiating rates with travel suppliers to ensure cost-effective solutions.
Offering expert advice and guidance to corporate clients regarding travel options, itineraries, visa requirements, travel restrictions, and other pertinent information.
Ensuring compliance with company travel policies and procedures.
Coordinating all aspects of travel logistics, including scheduling, ticketing, itinerary preparation, and ensuring timely confirmation of reservations.
Handling any changes or cancellations to travel plans as necessary.
Responding promptly to any travel-related emergencies or disruptions, such as flight delays, cancellations, or lost luggage.
Providing assistance and alternate arrangements to minimize disruptions to travel schedules.
Delivering exceptional customer service to corporate clients by promptly addressing inquiries, resolving issues, and ensuring a high level of satisfaction with the travel experience.
Assisting with expense management by accurately recording and tracking travel expenses, processing invoices, and reconciling travel-related transactions in compliance with company policies.
Keeping up-to-date on the latest travel trends, industry developments, and changes in travel regulations.
Continuously updating knowledge of destinations, airlines, hotels, and other travel-related services.

Benefits

company-sponsored 401(k)
vacation benefits
medical, dental, vision, and prescription drug benefits
flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts)
life insurance and death benefits
critical care insurance
personal accidental insurance
commuter benefits
pet insurance
certain time off and leave of absence benefits
well-being benefits (e.g., employee assistance program)
other supplemental benefits (e.g. legal planning assistance; identity theft protection; pet insurance; wellness resources)