Sales Agent - Travel

AAA Western and Central New York•Town of Amherst, NY

10h•$50,000 - $55,000•Onsite

About The Position

The Sales Agent - Travel role focuses on generating travel sales and revenue by providing comprehensive domestic and international travel planning services. This includes booking hotels, car rentals, flights, cruises, tours, and travel insurance. The role involves making outbound calls for various lead types, achieving monthly sales targets, prospecting new business, and growing travel revenue through pipeline management and cross-selling. Additionally, the agent will be responsible for handling inbound travel sales and service calls, managing leads and documenting transactions in Salesforce CRM, ensuring data integrity, and collaborating with internal teams to resolve issues. A key aspect of the role is providing exceptional member/customer satisfaction before, during, and after travel, assisting with disruptions, and maintaining a positive, solutions-focused approach. The position also involves promoting AAA Club products and services, selling AAA memberships, and managing membership leads in Salesforce.

Requirements

Knowledge of domestic and international travel products, suppliers, booking systems, and industry best practices.
Familiarity with AAA products, membership structure, and Club service offerings
Strong sales skills with the ability to meet or exceed travel revenue and membership goals
Proficiency in Salesforce CRM for lead management, activity logging, and maintaining high-quality, accurate data
Excellent verbal and written communication skills with the ability to build rapport quickly
Strong customer service skills with a focus on problem-solving and creating exceptional member experiences
High attention to detail with the ability to identify, correct, and prevent errors in bookings or CRM entries.
Ability to multitask and manage multiple itineraries, calls, and follow-ups in a fast-paced environment
Comfort working in a structured, metric-driven environment with required phone queue time and schedule adherence
Ability to navigate multiple computer systems and tools simultaneously
High degree of professionalism, integrity, and commitment to AAA standards

Nice To Haves

Equivalent experience will be considered in lieu of degree

Responsibilities

Provide domestic and international travel planning, including hotel and car rentals, flights, cruises, tours, AAA Group Travel, and travel insurance.
Make outbound calls expeditiously for event leads, rebook/reconnect leads, marketing leads, and other assigned outreach.
Achieve all monthly travel sales revenue targets.
Prospect new business through outbound calling, networking, referrals, and social media.
Grow travel revenue through effective pipeline management and cross-selling AAA travel products.
Be on the phone queue to answer any required travel inbound sales & service calls.
Use Salesforce CRM to manage leads, make calls, log activities, update milestones, and ensure all transactions are fully documented.
Leverage all training resources to ensure proper Salesforce process completion.
Maintain accurate CRM data for member interactions and travel transactions.
Identify and correct CRM data errors to maintain accuracy.
Follow Salesforce workflows for reporting and forecasting accuracy.
Identify and resolve CRM issues such as duplicates or missing information.
Prevent, identify, and resolve booking errors and data inaccuracies.
Collaborate with internal teams to resolve system or workflow challenges.
Provide exceptional service supporting members prior, during and after all travel experiences.
Assist members during travel disruptions and offer timely solutions.
Maintain a positive, professional, solutions-focused approach.
Be proactive to assist customers on the phone & in branch.
Promote AAA Club products and services using a member-first consultative approach.
Sell AAA memberships to meet or exceed goals.
Manage membership leads in Salesforce with accurate documentation.
Be on the phone queue to answer any overflow membership calls.