Travel Agent - Chermside

Luxury Escapes

1d•Onsite

About The Position

Luxury Escapes is seeking retail Travel Agents to join their customer sales team at their new retail store in Westfield Chermside. The role involves managing a high volume of customers, selling packages, and helping customers create incredible travel experiences. The company emphasizes employee experience, offering perks like provided lunches, weekly events, travel opportunities, and professional development.

Requirements

Personable, approachable and professional and love helping customers to find the perfect luxury holiday.
Background in retail sales.
Used to dealing with KPIs and thrives in a competitive environment.
Flexible with your availability.
Exceptional verbal and written communication skills.
Pay close attention to detail.
Extremely passionate about customer sales.
Driven to succeed, enjoys a challenge and working to achieve goals.

Nice To Haves

Travel experience will be highly regarded.

Responsibilities

Manage all sales inquiries face to face, by phone, or electronically.
Answer simultaneous customer enquiries promptly, competently and professionally.
Offer excellent customer service by providing customers with general information relating to services, packages and pricing.
Recommend workable solutions that meet the needs of the business and customer.
Provide our members with full package upgrade options.
Ensure daily prompt follow up and ownership of customer sales enquires.
Display initiative in customer solutions and team engagement.
Resolve customer complaints where applicable and within specified time frames or refer to the correct department to ensure commitments are followed through to resolution.

Benefits

Lunches provided 5 days a week
Weekly events
Opportunity to experience the travel they offer
Significant professional development opportunities
Exceptional earning potential with AVG earnings in the first year of $94k + Super + Penalties
Flexible hours
Weekend work
First class health and well-being program
Fun & flexible working environment with monthly celebrations
Discounted travel
Birthday leave