Travel Agent

PCG • Lenexa, KS

3d • Onsite

About The Position

PCG is seeking a Travel Agent for its corporate PCG Strategic Development 988 department based in Lenexa, KS. This individual will be responsible for booking and issuing domestic and international airline itineraries, hotel reservations, car reservations, train tickets, travel insurance, and other land transportation. They will process travel requests, sometimes booking 30-40 transactions a day, and assist travelers and planners with complex itineraries. The role also involves providing online and agent assist reservation fulfillment, including ticketing, exchanges, refunds, and voids. Additionally, the agent will review, negotiate, and make recommendations with event contracts as needed, monitor and support the corporate travel department's email and telephones, and maintain traveler profiles.

Requirements

• At least 2 years experience working in a customer facing role
• At least 1 year in a role organizing, booking and planning travel
• Must have robust customer service skills
• Must have excellent attention to detail
• Must have the ability to maintain high levels of confidentiality
• Ability to process high-volume requests required
• Ability to communicate with all levels of an organization effectively
• Ability to work in team environment
• Ability to learn and apply new skills
• Critical thinking and problem-solving skills
• Ability to multitask and re-prioritize throughout the day

Nice To Haves

• Experience working in the travel industry
• Proficiency with travel booking systems
• Bachelor's Degree preferred
• Experience booking corporate travel
• Experience with international travel bookings and group travel
• Experience with Sabre Reservation System
• Experience with Acendas is preferred
• Local to the Kansas City area

Responsibilities

• Booking and issuing domestic and international airline itineraries, hotel reservations, car reservations, train tickets, travel insurance, other land transportation
• Process travel requests, sometimes booking 30-40 transactions a day
• Assist travelers and planners with complex itineraries
• Provide online and agent assist reservation fulfillment; ticketing, exchanges, refunds and voids
• Review, negotiate and make recommendations with event contracts as needed
• Monitor and support corporate travel department email and telephones
• Maintain traveler profiles

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level