Specialist, WIC Call Center Support

Southeastern Michigan Health Association•Wayne, MI

2d•Onsite

About The Position

SEMHA is seeking a WIC Call Center Support Specialist to perform clerical duties that help WIC participants receive timely services while following Michigan WIC program standards and guidelines. The role involves appropriate documentation, protecting client confidentiality, maintaining client records, and collaborating within the WIC program. The position is based at the Wayne County Health Department in Wayne, Michigan. It is full-time and non-exempt, pays $20 per hour, and is grant-funded, contingent on continued funding support. The position may involve a flexible schedule and requires access to an insured, reliable automobile; mileage reimbursement is provided. Physical demands include lifting up to 15 pounds, bending, walking, using stairs, talking, and some overnight travel.

Requirements

High school diploma or equivalent.
Effective communication skills and ability to accept responsibility for carrying out required tasks.
Full-time access to an insured, reliable automobile; mileage reimbursement is provided.
Valid driver’s license and reliable transportation.
Computer and software skills, including Microsoft Word, Excel, and Access.
Knowledge of the Internet and use of web forms and web-based programs.
Knowledge of modern office practices and procedures.
Ability to follow oral and written instructions and learn assigned new tasks.

Nice To Haves

Associate degree recommended.
Bilingual ability in English and Arabic, Spanish, or Bangla preferred, but not required.

Responsibilities

Maintain confidential protected health information according to department policy and procedure.
Address participants’ questions and concerns by telephone.
Complete assigned reports in a timely manner.
Participate in emergency preparedness activities.
Assist clients with customer service matters.
Perform other duties as assigned to support the operation of the call center and WIC services.
Complete and maintain written and electronic reports and meet deadlines.
Use office equipment, including computers, printers, and scanners.