Call Center Specialist

TEKsystems•West Jordan, UT

2d•$20 - $20•Hybrid

About The Position

The Call Center Specialist provides customer support related to deposit accounts, products, programs, policies, and processes. As a primary point of contact, the specialist responds to inquiries, processes account requests, and works to provide timely and accurate service and a positive customer experience. The position is contract-to-hire and based in West Valley City, Utah, with a hybrid workplace.

Requirements

High school diploma or equivalent.
Previous customer service experience.
Strong verbal and written communication skills.
Excellent organizational skills and attention to detail.
Ability to manage multiple tasks in a fast-paced environment.
Problem-solving skills and ability to deliver high-quality customer service.

Nice To Haves

Banking, financial services, call center, or deposit account experience.

Responsibilities

Answer incoming customer calls and respond to account-related inquiries.
Provide accurate information about deposit products, services, and account features.
Process account requests and application-related transactions according to established policies and procedures.
Research, analyze, verify, reconcile, and complete account maintenance activities accurately.
Respond to customer inquiries by phone, email, and written correspondence.
Follow up promptly on customer requests and account issues to ensure resolution.
Identify, document, and report conditions affecting customer satisfaction.
Use problem-solving and conflict-resolution skills to address customer concerns.
Escalate complex issues, service concerns, and customer complaints through appropriate channels.
Maintain knowledge of company products, services, and competitor offerings.