CALL CENTER SPECIALIST

UHS•Benton, AR

2d•Onsite

About The Position

Rivendell Behavioral Health Services is an 80-bed acute care behavioral healthcare facility in Benton, Arkansas, providing mental health and addiction treatment services. The Call Center Specialist works under the direction of the Director of Assessment and Referral and alongside the Admissions and Referral team of registered nurses and intake counselors. This position coordinates admission functions, provides crisis intervention to potential patients by gathering information over the phone and scheduling no-charge assessments, collects and enters data into Med Series 4, and helps monitor fax and referral systems to support admissions and reduce wait times. The specialist also participates in insurance verification and provides information to the Admissions team. This is an onsite position with a Monday–Friday schedule from 8:00 a.m. to 4:30 p.m.

Requirements

High school diploma or GED required.
Exceptional phone etiquette and verbal and written communication skills required.
Ability to communicate with different patient populations and referral sources required.
Friendly demeanor and excellent customer service required.
Handle with Care and Verbal De-escalation training required; offered upon hire during orientation.
CPR and First Aid required; offered upon hire during orientation.

Nice To Haves

Registered Nurse qualification is highly preferred.
Bachelor’s degree in Psychology, Social Work, or a related field preferred.
One year of experience in a fast-paced call center environment preferred.
One year of experience in a psychiatric setting preferred.
Insurance verification, telephonic skills, and data-entry experience strongly preferred.

Responsibilities

Coordinate admission functions as directed by the Director of Assessment and Referral.
Provide crisis intervention to potential patients by gathering information by phone and scheduling no-charge assessments.
Collect data from inquiry calls, assessments, and other sources.
Enter information into Med Series 4 in a timely manner.
Help monitor faxes and referral systems to increase admissions and decrease wait times.
Participate in insurance verification and provide specific information to the Admissions team.
Work alongside the Admissions and Referral team of RNs and Intake Counselors.