Call Center Specialist

Titan Placement Group • Jacksonville, FL

5d • Onsite

About The Position

The Call Center Specialist is an in-person, sales-focused role at a growing dental implant center specializing in full-arch implant-supported dentures. The position connects with prospective patients and turns incoming inquiries into scheduled consultations, while working with the sales and marketing team to support growth and improve the patient experience. The role follows a consistent Monday-through-Friday schedule during standard business hours, with no routine weekend hours. Compensation is $23–$25 per hour, based on experience, with performance-based bonus opportunities.

Requirements

• At least 2 years of sales or lead conversion experience.
• Confidence communicating with prospective patients over the phone.
• Comfort using CRM systems, call tracking tools, and spreadsheets.
• Strong communication, organizational, and follow-up skills.
• Motivation to meet sales goals and measurable results.

Nice To Haves

• Experience in dental, medical, aesthetics, or elective-services sales.
• Bilingual skills.

Responsibilities

• Respond to inbound leads from phone calls, websites, and social media.
• Convert patient inquiries into scheduled dental consultations.
• Track lead response times, appointment scheduling rates, and conversions.
• Contribute to improvements in sales scripts, workflows, and lead generation strategies.
• Work alongside the sales and marketing team to support growth and improve the patient experience.

Benefits

• Performance-based bonus opportunities.
• Medical, dental, and vision insurance for full-time employees.
• 401(k) retirement plan with 5% employer match.
• One week of PTO during the first year.
• Paid holidays.
• On-the-job training and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed