Call Center Specialist

Dynamix Physical Therapy LLC•Milan, TN

7d•Onsite

About The Position

Dynamix Physical Therapy is seeking a Call Center Specialist based at its corporate office in Milan. This role is a progression from the Customer Care Coordinator position. Applicants must have at least one year of experience as a Customer Care Coordinator or equivalent previous call center experience. The specialist assists clinics with scheduling initial evaluations and creating a positive, value-building first interaction with customers. The role also provides support to the Insurance and Authorization Department during periods of high demand and represents and promotes the Dynamix brand.

Requirements

At least one year of service as a Customer Care Coordinator or equivalent previous call center experience.
Highly organized.
Friendly and interactive.
Punctual.
Flexible.
Dedicated.

Responsibilities

Capture referrals from each clinic’s fax portal.
Contact customers and schedule initial evaluation appointments within 48 hours of receiving the initial request.
Create customer and case records in the EMR.
Enter customers on the Insurance and Authorization Center spreadsheet.
Monitor missed initial evaluation appointments and contact customers to reschedule.
Assist the Insurance and Authorization Department as needed.
Complete assigned special projects promptly.
Maintain paperless goals and a neat work area.
Adhere to HIPAA compliance guidelines.
Attend and participate in Training Camps.
Participate in company events.
Represent and help promote the Dynamix brand.