Specialist - TORA OEMS

LSEG•St. Louis, MO

5d•Onsite

About The Position

TORA is an LSEG (London Stock Exchange Group) business, the leading provider of advanced investment management technologies for asset managers, hedge funds, proprietary trading firms and sell-side trading desks globally. Our customers include internationally recognized hedge funds, mutual funds, and proprietary trading desks. Our solutions span the entire trading process, providing investment managers with a full suite of trade execution capabilities in markets across Asia, North America and Europe. LSEG TORA offers a global, dynamic, fast-paced workplace that attracts passionate professionals looking to advance their careers by joining a leader in the Financial Technology industry. Our culture was built upon an entrepreneurial spirit and a complete focus on providing our clients with innovative products and outstanding services. We offer professional growth through international exposure, energetic culture, and excellent advancement opportunities. The OEMS Support team is responsible for providing customer support and ensuring the stability of business-critical client and server-based application processes.

Requirements

Computer Science, MIS or Finance degree with proven technology skills/knowledge
Prior application support with BUY/SELL side Front, Mid, Back Office or trade floor exposure
A highly motivated, self-starter who is happy working for demanding clients with good communication and interpersonal skills with professional ownership of issues
Ability to work independently and handle complex tasks with little supervision
Advanced technical, analytical and problem-solving skills with the ability to clearly present technology to a non-technical audience
Understanding of how large-scale production systems are put together and experience with triaging and solving problems with them (e.g. order management systems, execution management systems)
Ability to compose succinct, grammatically accurate client communications and discuss complex problems clearly over the phone
Good understanding of Unix/Linux commands, and the ability to efficiently scrap and extract data from log files
Basic networking debugging skills
Good grasp of relational databases and the ability to form SQL queries

Nice To Haves

Knowledge of the FIX protocol (or deep knowledge of other protocols based on a specification)
Understanding of Equity, Derivatives, Forex, Fixed Income products, how to price them and their trading concepts
Scripting skills (e.g. python, shell)
Prior experience working with international teams
Advanced knowledge of Microsoft Excel
Experience with bug handling and/or QA
Experience working with public cloud providers (Azure, AWS, etc...)
English - excellent communication skills both written and verbal
Proficiency in languages like Japanese, Cantonese, or Mandarin would be a plus

Responsibilities

Handling customer inquiries via emails or calls
Proactive & reactive real-time monitoring of processes, connections & trade flows
Investigate, triage, and solve production problems as they occur
Investigation of written and verbal inquiries via log file and process analysis, e.g. session drops, order issues, flow breaks, booking issues
Handling incidents by working closely with development, product and business units, tracking the issues and following up post-event
Raising problems to core development and engineering groups in a clear and timely manner
Conduct daily proactive & reactive ready-for-business checks
Work as an integral part of a global team, contribute to standardizing documentation and knowledge sharing
Help to write specifications and provide feedback to the development team for the tools used by support