Specialist, Technology Engineer (Network Engineer)

Nationwide•Scottsdale, AZ

4d•$95,500 - $143,500•Hybrid

About The Position

If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. As a Technology Engineer, you’ll deliver standard and custom supportable technology products based on Nationwide’s architectural standards, technology roadmaps, industry trends, and business requirements. You’ll focus on collaboration, data, systems, storage, middleware, network, security, and contact center technology products. You’ll also be accountable for the operational aspects and management of these products according to business requirements and defined service level agreements (SLAs).

Requirements

3 to 5 years of IT Operations and/or Network Support experience.
Proven experience in network engineering and support.
Demonstrable network administration experience.
Strong understanding of network infrastructure and hardware.
Excellent problem-solving skills and attention to detail.
Ability to work independently and manage multiple tasks simultaneously, as well as prioritizing tasks with high business impact.
Strong communication and interpersonal skills.
Physical capability to lift and install network equipment.
Strong thought leadership and ability to influence peers and superiors.
Ability to adapt to changing technology, organization structure, and processes within the department and the company.
Ability to create and maintain quality work instructions and job aids.
Undergraduate studies in computer science, management information systems, or a related field are preferred.
Four or more years of experience with moderately complex integrated solutions and an ability to develop and modify existing solutions for specialized needs.
Experience with automation of solution configuration and deployment and with system management processes and tools.
Experience with concepts and solutions: IaaS, PaaS, SaaS and package solutions.
Strong communication skills, knowledge of planning, management and execution of Accelerated Solutions Delivery framework, Information Security acumen.
Ability to influence, negotiate, and set priorities are needed.

Nice To Haves

Advanced knowledge in Cisco routing/switching, certifications a plus.
Experience working with and influencing/escalating with telecommunications carriers and third-party technology service providers.
Familiarity with corporate real estate technology needs.
Experience in IT Service Management, especially incident, change, and request management.
Experience in managing large scale network incidents.
Insurance or financial services industry knowledge is a plus.

Responsibilities

Provide on-site support for all network-related activities, including installations, refreshes, break/fix, and cabling.
Act as the steward of Network MDF and IDF, ensuring closets are up to cabling standards, well-documented, and maintained in a clean state.
Serve as point of contact for all network carrier activities.
Partner with telecommunications companies and other third-party technology service providers regarding Scottsdale network needs.
Act as the direct contact for CRE (Corporate Real Estate), NRI (Nationwide Realty Investments) and Protective Services for all technology-related needs at Scottsdale.
Triage, troubleshooting, and resolution of network incidents and events.
Perform other network related activities to support Nationwide’s network infrastructure.
Perform provisioning and break/fix activities outside of regular business hours, including weekends.
Attend project meetings related to network activities to provide insights and updates.
Occasionally travel to other sites for network-related activities as required.
Creates and implements standard builds and templates for all technology platforms.
Drives requirements to meet current and future needs, tracks and reports capacity postures.
Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.
Analyzes reports and delivery recommendations to remediate capacity issues.
Implements capacity enhancements.
Designs standard and custom technology solutions for business partner projects, including pre-production testing, performance tuning, handoffs, and certification.
Delivers technology and product optimization, migrations and management, including technology and product design, planning, power, and environmental management.
Collaborates with others to develop meaningful metrics that drive fact-based decisions on a given product/environment/solution.
Conducts proactive system maintenance, disaster recovery planning, data backup and recovery as well as inventory, configuration and utility product management.
Executes production engineering processes, incident management, root cause analysis, problem management, change management, release management, and knowledge management.
Provides production support for all technology platforms.
Provides oversight for technical labs and development environments.

Benefits

medical/dental/vision
life insurance
short and long term disability coverage
18 days paid time off each full calendar year pro-rated quarterly based on hire date
nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
company-paid pension plan
business casual attire