Specialist, Sales Support

Global Industrial•Henderson, NV

About The Position

Global Industrial Company (NYSE: GIC) is a leading distributor of high-quality, industrial-strength equipment and supplies, serving organizations of all sizes across a wide range of industries. With more than 75 years of experience, customers rely on us for our broad portfolio of national and private brands, trusted service, and strong value proposition. We help customers keep their operations running by delivering the right products when they need them—because We Can Supply That™.

Requirements

2- 4 years in previous sales support preferred
Must be self-motivated, resourceful, and able to work independently.
Excellent PC skills required in MS Word, Excel, and Outlook.
Outstanding interpersonal and written and verbal communication skills.
Ability to organize, prioritize, work in a fast-paced environment, attention to detail, handle multiple tasks and work under time constraints is required.
Must maintain confidentiality.

Responsibilities

Attend Sales Excellence Team meetings to understand the unique needs and initiatives of the sales unit
Provide customer support by covering reps when they're out of the office (as needed)
Enter/Process quotes, orders POs, and communicating status
Handle any customer service issues and follow up if over 24 hours
Resolve deal desk and shipping requests
Escalate issues from customers to the appropriate internal department
Answer requests from sellers that come to them via their queue.
Assist with bids (RFP/RFQ).
Provide support to customers to resolve sales-related issues in a timely manner.
Expedite and follows through on rush requests from customers.
Answer inbound emails and inquiries from customers.
Work in a team environment to support the customer experience.