Sales Support Specialist

Cumberland Electronics Strategic Supply•Lower Paxton Township, PA

About The Position

CE3S is seeking an organized, customer-focused Sales Support Specialist to provide administrative and operational support to our sales team. This position plays an important role in supporting customers, processing sales transactions, following up on opportunities, and helping the sales team deliver a high level of service. The ideal candidate is detail-oriented, responsive, comfortable managing multiple priorities, and able to communicate effectively with customers, vendors, and internal team members.

Requirements

High school diploma or equivalent required
Strong verbal and written communication skills
Professional and confident telephone skills
Excellent organizational and time-management abilities
Strong attention to detail and commitment to accuracy
Ability to prioritize multiple assignments in a fast-paced environment
Ability to work effectively both independently and as part of a team
Comfortable learning product information, pricing, and internal business systems

Nice To Haves

At least two years of related sales support, customer service, order processing, or administrative experience preferred
Knowledge of electronic products or the electronics manufacturing industry is preferred
Experience using CRM, ERP, or order-processing software is preferred
Proficiency with Microsoft Outlook, Word, and Excel is preferred

Responsibilities

Prepare customer quotes and process sales orders accurately and promptly
Provide administrative support to the sales team
Follow up on sales leads received from vendors and other sources
Monitor open orders, scheduled orders, and ship-complete orders
Communicate order status, delivery updates, and potential delays
Work with vendors to expedite orders, confirm delivery dates, address backorders, and obtain updated pricing
Provide telephone and email support to customers as needed
Research products, availability, pricing, and alternative solutions
Maintain accurate customer, contact, opportunity, and activity information in the company's CRM system
Educate customers about the products, services, and resources available through CE3S
Help ensure orders are shipped on time and sales transactions are completed efficiently
Proactively identify and help resolve customer or order-related issues
Develop familiarity with vendor websites, product resources, and industry information
Participate in product, vendor, and internal training as assigned
Work closely with sales, purchasing, warehouse, and customer service personnel
Perform other duties as assigned to support the needs of the business