Sales Support Specialist
About The Position
This role sits at the intersection of creative partnership and analytical thinking. Based in our Pflugerville office, you'll support an advertising sales team and their customers across three major Texas metros — Austin, Houston, and Dallas-Fort Worth — sharpening pitches, strengthening customer relationships, and surfacing insights that move real revenue. Community Impact lands in two million mailboxes and thousands of inboxes every month. It's a publication people actually look forward to — as enjoyable to read as it is informative. Join a team that takes that seriously, and take pride in the work you put into the world. Become an Impacter today.
Requirements
- Reliable transportation to our Pflugerville office.
- Proficiency with Mac, Google Suite, and Microsoft Office; comfortable learning our in-house CRM and technology.
Nice To Haves
- Experience in a customer-facing or client service role is a plus.
Responsibilities
- Sales Strategy & Pitch Advisory: Partner with sales reps to create pitch decks and use data to help reps win more business.
- Creative Collaboration: Help manage a book of business and build relationships with advertisers and act as their creative partner — guiding the ad development process from concept through approval.
- Targeted Mail & Custom Quotes: Partner with Community Impact Printing to scope targeted mail campaigns and develop custom quotes that match customer needs.
- Field Support & Issue Resolution: Respond to incoming tickets, troubleshoot issues for the field sales team, and keep work moving without bottlenecks.
- Cross-Functional Collaboration: Work closely with our development team on new UX/UI improvements, partner with ad designers and programmers, and connect regularly with leadership and customers.
- Data Analysis & Reporting: Analyze sales performance, advertiser trends, and campaign data to surface insights that drive smarter decisions and stronger pitches.
- Sales Training & Enablement: Train sales reps on processes, tools, and best practices so the field team has what they need to succeed.
- Administrative Accuracy: Handle data entry and administrative tasks with precision, ensuring records, systems, and deliverables stay clean and reliable.
- AI Tool Adoption: Identify, test, and roll out emerging AI tools for sales, marketing, and strategy — sharing best practices with the team to elevate how we work.
Benefits
- Starting hourly rate of $24.04 ($50,000 annually)
- Paid Time Off: starting at 112 hours annually
- Paid Holidays: 10 per year, plus an additional paid day off for your birthday
- Comprehensive Benefits: Medical, Dental and Vision
- Additional Coverage: Supplemental insurance options, including Accident and Critical Illness
- Career Growth: Opportunities for advancement and development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
