Sales Support Specialist

Birmingham Fastener & Supply•Katy, TX

10d

About The Position

This position supports day to day activities with order processing and administrative operations with a strong focus on accuracy, organization, and timely execution. The role is responsible for reviewing and entering customer orders, generating invoices, and providing general administrative support to sales and operations teams. The ideal candidate is highly detail-oriented, able to manage multiple priorities, and comfortable working within an ERP system in a fast-paced environment.

Requirements

Strong attention to detail and accuracy in data entry and document review
Ability to identify discrepancies and resolve issues independently
Effective time management with the ability to prioritize multiple tasks
Strong communication skills, both written and verbal
Customer service mindset with a professional and responsive approach
Proficiency in Microsoft Office (Word, Excel, Outlook)
Ability to learn and navigate ERP systems
High School Diploma, GED or equivalent required

Nice To Haves

1–2 years of experience in order entry, invoicing, or administrative support
Experience in a manufacturing or sales environment preferred
Experience working in an ERP system (Kinetic or similar)

Responsibilities

CONTRACT REVIEW & ORDER ENTRY Review incoming purchase orders against quotes and prior correspondence to ensure accuracy and completeness
Enter orders into the ERP system with a high level of attention to detail
Identify and resolve discrepancies prior to order acceptance
Send order acknowledgments to customers and copy appropriate sales representatives
INVOICING Generate invoices for completed shipments within the ERP system
Ensure invoices align accurately with shipped orders and customer requirements
Distribute invoices to customer accounting departments in a timely manner
Maintain organized records of invoicing and related communications
ADMINISTRATIVE SUPPORT Answer and direct incoming phone calls in a professional manner
Scan, file, and maintain documentation in an organized system
Provide general administrative support to sales and operations teams as needed