Specialist-Registration I
IU Health•Carmel, IN
•Onsite
About The Position
This role supports a high-volume clinic serving approximately 100 patients daily and requires close collaboration across multiple departments. The Patient Service Representative plays a key role in ensuring a smooth and positive patient experience from arrival through departure, while maintaining accuracy in patient information and supporting clinical and financial workflows.
Requirements
- High School Diploma or GED required
- Ability to learn and retain medical coding (ICD-10, CPT preferred)
- Basic proficiency in Microsoft Office (Word, Excel, PowerPoint)
Nice To Haves
- Prior healthcare and/or insurance experience preferred
- Experience in a healthcare setting preferred
- Knowledge of medical terminology and clinical workflows preferred
- Strong customer service and communication skills
- Ability to remain calm, kind, and solution-focused in challenging situations
- Initiative, curiosity, and willingness to ask questions and learn
- Resourceful and adaptable with strong problem-solving abilities
Responsibilities
- Manage patient check-in and check-out processes
- Provide excellent customer service through patient and provider interactions
- Schedule appointments, including imaging services
- Verify insurance and ensure accurate entry of financial/demographic information
- Process pool messages, maintain bump lists, and scan documentation
- Collect payments and explain charges, policies, and procedures
- Answer incoming calls and appropriately direct patients and visitors
- Identify and resolve scheduling or workflow challenges with professionalism and empathy
Benefits
- advanced clinical training
- leadership development
- promotion opportunities
- cross training development
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
