Specialist-Registration I

IU Health•Muncie, IN

12d•Onsite

About The Position

This role serves as the first point of contact for patients and is critical to delivering an exceptional patient experience. Responsibilities include patient registration, insurance verification, scheduling appointments, answering phones, medical records management, and maintaining accurate demographic and financial information to support patient care and reimbursement. The ideal candidate will possess strong customer service, communication, and computer skills, along with the ability to learn and retain complex insurance and registration processes.

Requirements

High School Diploma/GED is required.
Ability to learn and retain medical coding; ICD-10; CPT coding preferred.
Requires ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred.
Basic proficiency in MS Office (Word, PowerPoint, Excel).

Nice To Haves

Prefer relevant experience in a health care setting.
Previous medical office experience
Knowledge of insurance verification and healthcare registration processes
Experience with patient scheduling
Medical records experience
Strong customer service skills
Excellent communication skills
Ability to multitask in a fast-paced environment
Strong attention to detail

Responsibilities

Deliver outstanding customer service to patients and visitors
Answer incoming calls and appropriately direct patients and visitors
Register patients accurately, including insurance verification and demographic updates
Check patients in and out for appointments
Schedule appointments for six physicians
Maintain medical records, including scanning and documentation
Explain department/hospital policies and charges
Collaborate closely with clinical staff to ensure seamless patient care and operations