Specialist, Provider Accounts
About The Position
Lumicera Health Services is seeking a Specialist, Provider Accounts to manage and enhance client relationships, particularly with clinic contacts, while ensuring a seamless referral and prescription management process. Building on the foundational knowledge of a Referral Coordinator, this role focuses on direct client interaction, problem-solving, and collaboration with the Sales team to meet clinic and patient needs. The role oversees prescription referrals, including prior authorizations, and serves as a primary contact for clinic issues related to the referral process. It also acts as a liaison among medical staff, pharmacies, insurance providers, and patients to support communication and continuity of care. The position is remote for residents of the states listed in the posting, with a stated schedule of Monday through Friday, 8:00 a.m. to 5:00 p.m.
Requirements
- Associate’s degree or equivalent experience.
- At least 2 years of experience in specialty pharmacy or a similar client-facing healthcare role.
- Participate in, adhere to, and support compliance program objectives.
- Ability to interact cooperatively and respectfully with other employees.
Nice To Haves
- Certified Pharmacy Technician (CPhT) or a relevant healthcare certification.
- Experience as a Referral Coordinator.
Responsibilities
- Develop and maintain professional relationships with clinic contacts, address concerns promptly, and support their satisfaction and confidence in Lumicera's services.
- Oversee prescription referrals, including prior authorizations, in accordance with regulatory and company standards.
- Meet weekly with the Sales team to review prior actions, plan upcoming activities, and align sales strategies with referral and clinic operational needs.
- Resolve clinic issues related to the referral process using resources from clinical support and Sales.
- Liaise among medical staff, pharmacies, insurance providers, and patients to enhance communication and continuity of care.
- Work with the Sales team to provide on-site support when necessary to address clinic needs or build relationships.
- Participate in and support compliance program objectives and comply with applicable federal and state laws and ethical standards.
- Support compliance and diversity, equity, and inclusion program objectives.
- Perform other duties as assigned by upper management.
Benefits
- Health, dental, and vision insurance.
- 20 days of paid time off.
- Four weeks of paid parental leave.
- Nine paid holidays.
- 401(k) company match of up to 5%, with no vesting requirement.
- Adoption Assistance Program.
- Flexible Spending Account.
- Educational Assistance Plan and professional membership assistance.
- Referral Bonus Program of up to $750.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
