Specialist - Participant Success Coach FT
About The Position
The Specialist – Participant Success Coach helps Goodwill Industries of San Antonio participants address personal challenges and remove barriers to completing Goodwill programs and achieving career training and employment goals. The role provides basic-needs assistance, case management, support, guidance, and coaching in areas including personal relationships, self-esteem, finances, public assistance, childcare, health, career, education and training, and personal success. After assessing each participant’s needs, the coach works with the participant to develop SMART goals and an action plan. This participant-led process aims to build resilience, support growth, and help participants achieve long-term success. Coaching and support may last from a few weeks to several months. The role coordinates with career, training, and job-placement staff and contributes to Goodwill’s mission of helping change lives through the power of work.
Requirements
- Bachelor’s degree in social science or a closely related field.
- Three years of experience as a professional coach, clinician, or in a related profession, including work with diverse and non-traditional populations.
- Effective verbal and written communication skills.
- Ability to organize and present educational material.
- Flexibility regarding work availability and hours to support program needs.
- Ability to meet the physical requirements of the position.
Nice To Haves
- Master’s degree.
- Licensed Master Social Worker (LMSW), Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LCP), or another related license.
- Experience in workforce development.
- Experience with community partnerships.
Responsibilities
- Uphold and model Goodwill’s mission, core values, and servant leadership philosophy.
- Manage an assigned caseload of participants from intake through completion of their goals.
- Conduct and interpret needs assessments to develop appropriate service plans.
- Help participants set personal and career goals and develop action plans.
- Conduct short-term, solution-focused sessions that help participants progress toward their goals.
- Provide scheduled coaching to build resilience, soft skills, life skills, and professional development skills.
- Refer participants to community resources for needs such as food, clothing, and housing, and help connect them with those resources.
- Follow financial assistance agency policies while helping participants address immediate basic needs.
- Document participant encounters by phone, email, or in person in the client management system.
- Gather and analyze measures of participants’ progress toward goals and their success in overcoming personal barriers; follow up as needed.
- Coordinate with Career/Training and Job Placement Coaches and other program staff to staff cases and develop comprehensive plans for participant success.
- Follow up with participants who are disengaged or facing challenges to success.
- Monitor participants’ progress in meeting life-skills and other goals.
- Assist with job-search activities, job leads, and resume development as needed.
- Assist with career exploration, evaluation of training and education options, enrollment support, and connections to financial-aid resources.
- Assist with grant- and contract-related processes as needed.
- Maintain ethical conduct and confidentiality regarding the caseload served.
- Attend and participate in key stakeholder meetings and collaborate with others to achieve the Goodwill mission.
- Follow and help ensure adherence to loss prevention, inventory control, compliance, risk management, and ethics policies and procedures.
- Safeguard donations and Goodwill property and resources from harm, theft, accidental loss, or disposal.
- Promptly investigate or participate in investigations of reported incidents.
- Provide excellent customer service by greeting, assisting, and responding to questions or concerns in a positive, professional, and friendly manner.
- Perform other duties assigned by leadership to accommodate business needs and objectives.
Benefits
- Supportive health and well-being benefits.
- Competitive base and bonus pay.
- Savings plans.
- Personal financial education.
- Store purchase discounts.
- Paid time off.
- Leadership development.
- Tuition reimbursement.
- Personal and professional skills development programs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
