Specialist - Outreach and Recruitment FT (35496)

Goodwill San Antonio•San Antonio, TX

18h

About The Position

The Specialist – Outreach and Recruitment supports Goodwill San Antonio’s Workforce Development Unit by representing its programs and services at community events, developing community referral partners, and connecting potential participants with programs that meet their needs. Workforce Development programs focus on career training, job placement, reentry services, and opportunity youth. The position helps advance Goodwill’s mission of changing lives through the power of work by connecting individuals with training and job-placement support. The Specialist helps develop and implement an equitable outreach plan, meets outreach and intake targets, tracks outreach activity and results, prepares and presents program information, and builds and maintains relationships with community stakeholders. The role also supports education, training, and employment-related events; follows up with people who do not complete intake or enrollment; and maintains flexibility to represent programs at community events as needed. Other duties may be assigned by leadership to accommodate business needs and objectives.

Requirements

Associate’s degree; equivalent work experience may be accepted in lieu of education.
1–3 years of experience in nonprofit, social services, workforce development, career school, or a related field.
Effective verbal and written communication skills.
Ability to organize and present material.
Ability to maintain flexible work availability and hours to support program needs.
Ability to meet the physical requirements of the position.

Nice To Haves

Bachelor’s degree preferred.
Customer service and/or client-engagement experience with at-risk populations is a plus.
Experience in education, career training, or job-placement services is a plus.
Experience in workforce development and community partnerships is preferred.

Responsibilities

Uphold and model Goodwill’s mission, core values, and servant leadership philosophy.
Assist the program manager in developing a strategic and equitable outreach plan.
Implement the outreach and recruitment plan and meet agency and program outreach and intake targets monthly, quarterly, and annually.
Seek opportunities to include participant voices and involvement in outreach activities when appropriate.
Track outreach efforts and monitor return rates across flyers, events, referrals, and other communication channels.
Prepare and present program presentations to inform and recruit participants.
Represent the program and encourage participation at public events, community resource fairs, career fairs, and community meetings.
Develop and maintain referral streams with community stakeholders and partners.
Maintain knowledge of education, training, and employment opportunities available to eligible participants.
Maintain an up-to-date list of community stakeholders and primary contacts.
Collaborate with partner organizations to align outreach plans and overall program efforts.
Support program events related to education, training, and employment.
Maintain flexibility regarding availability and hours to represent the program at community events aligned with its target population.
Follow up with individuals who miss intakes or express interest but do not complete program enrollment.
Perform other duties assigned by leadership to accommodate business needs and objectives.