Specialist, Marketing Programs

Carrier • Indianapolis, IN

1d • $79,000 - $158,000 • Hybrid

About The Position

The Marketing Programs Specialist leads and optimizes residential HVAC dealer and consumer programs that support business growth, customer loyalty, and competitive differentiation. The role serves as a key liaison across Marketing, Warranty, Sales, Finance, Digital, Legal, Customer Experience, and IT to develop, implement, and manage strategic programs, business processes, reporting solutions, and customer-facing experiences.

The ideal candidate brings project management, analytical, and program leadership skills, and can translate business requirements into scalable operational solutions. The position follows a hybrid schedule, with three days onsite and two days remote per week.

Requirements

• Bachelor’s degree.
• At least 3 years of experience in marketing programs, business operations, project management, product marketing, and/or consumer programs.
• At least 5 years of experience with Microsoft Excel, PowerPoint, and data analysis tools.

Nice To Haves

• Education and/or experience in Marketing, Business, Warranty, Finance, or Economics.
• Experience managing cross-functional projects and stakeholder groups.
• Strong analytical and problem-solving skills.
• Experience building executive presentations and communicating recommendations to leadership.
• HVAC experience.

Responsibilities

• Own the residential warranty program strategy and roadmap, partnering with cross-functional teams to identify priorities and drive implementation.
• Serve as the business lead for warranty initiatives, policy enhancements, process improvements, and technology capabilities.
• Monitor industry trends, competitive warranty offerings, customer insights, and business performance to identify opportunities for differentiation and continuous improvement.
• Evaluate program performance and recommend ways to improve participation, customer experience, operational efficiency, and financial results.
• Lead implementation of new programs, policies, and process enhancements from concept through launch.
• Develop data-supported business cases and strategic recommendations with measurable outcomes.

Benefits

• Medical, dental, and vision coverage.
• Wellness incentives.
• Retirement benefits.
• Paid vacation, sick days, personal leave, and holidays; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; and purchased vacation.
• Short-term and long-term disability.
• Life insurance and accidental death and dismemberment coverage.
• Health Savings Account, Health Care Spending Account, and Dependent Care Spending Account.
• Tuition assistance.
• The position may be entitled to short-term cash incentives, subject to plan requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level