Specialist, Learning Systems & Development

LAGOS•Philadelphia, PA

About The Position

The Learning Systems & Development Specialist designs, develops, implements, and maintains learning programs, training content, and technology solutions that support employee development across LAGOS. The role administers the Learning Management System (LMS), manages learning records and reporting, supports certification programs, and coordinates learning initiatives in onboarding, product education, sales enablement, leadership development, and compliance training. It serves as a key resource for learning technology, curriculum development, and learning effectiveness measurement, partnering with subject matter experts and business leaders to deliver engaging, accurate, and scalable learning experiences aligned with organizational needs. The specialist administers the LMS and maintains learner profiles, permissions, organizational structures, learning groups, content, curricula, assignments, records, dashboards, and reports. The role supports learners, managers, and trainers, troubleshoots system issues, coordinates vendor support, and assists with upgrades and integrations. It also designs training materials, administers certifications, supports enterprise learning initiatives, and evaluates learning effectiveness to recommend improvements. Success is measured by engaging and effective learning programs, a well-run and widely adopted LMS, accurate records and compliance reporting, current certification programs, useful measurement of learning effectiveness, and a seamless learning experience that helps employees develop skills and reach proficiency faster while supporting LAGOS's growth. LAGOS is an equal opportunity employer committed to a diverse, inclusive, and respectful workforce. Duties and responsibilities may change, and this description is not an exhaustive listing of all job activities.

Requirements

Bachelor's degree in Instructional Design, Education, Learning & Development, or a related field.
2–5 years of experience in learning and development, instructional design, or learning technology.
Hands-on experience administering a Learning Management System (LMS).
Experience designing and developing training content, including eLearning, using authoring tools such as Articulate 360, Adobe Captivate, or similar.
Working knowledge of instructional design methodologies such as ADDIE and adult learning principles.
Strong reporting and analytical skills, including proficiency in Excel and dashboard tools, and the ability to translate data into actionable insights.
Strong written and visual communication skills, with the ability to create clear, engaging learning materials.
Ability to manage multiple projects independently, prioritize effectively, meet deadlines, and maintain excellent attention to detail.
Ability to troubleshoot system issues and provide effective end-user support.

Nice To Haves

Instructional design, LMS administration, or talent development certifications, such as ATD certifications.
Retail, wholesale, consumer products, luxury, or multi-channel business experience.

Responsibilities

Administer the LMS, including learner profiles, user permissions, organizational structures, and learning groups, while ensuring data integrity and system reliability.
Publish and maintain learning content, curricula, and assignments for Retail, Wholesale, Ecommerce, Customer Experience, Corporate Functions, and external audiences.
Serve as the primary LMS resource for learners, managers, and trainers; troubleshoot issues, coordinate vendor support, and support system upgrades and integrations.
Design and develop eLearning modules, job aids, facilitator guides, assessments, and microlearning using instructional design best practices and adult learning principles.
Partner with subject matter experts and business stakeholders to identify learning needs and develop curricula and learning paths for onboarding, product education, sales enablement, leadership development, and compliance training.
Administer certification programs, including assessments, tracking, renewals, and recertification cycles.
Maintain accurate, audit-ready learner records and monitor compliance training requirements.
Develop dashboards and reports on training completion, compliance, certifications, learner engagement, and LMS utilization.
Measure learning effectiveness through assessment results, learner feedback, and performance indicators, and recommend improvements to HR and business leaders.
Provide operational support for enterprise learning initiatives, including program launches, scheduling, logistics, and communications that encourage participation and engagement.
Develop user guides and FAQs, and support virtual and in-person training delivery as needed.