Learning Systems Specialist

Foxconn WI • Mount Pleasant, WI

5d

About The Position

FII USA, Inc. is seeking a Learning Systems Specialist to administer and maintain its learning management system (LMS) and ensure training assignments, completion records, certifications, and reports are accurate and current. The position supports the Training and Development Department in a manufacturing environment and helps maintain compliance, data integrity, and effective training processes in collaboration with HR, IT, and department leaders.

The specialist manages LMS configurations, courses, curricula, certifications, assessments, training assignments, records, reporting, integrations, and user support. The role also performs quality assurance and user-acceptance testing, maintains alignment between training and controlled-document revisions, supports audits, and develops administration procedures and governance documentation. Occasional off-shift or after-hours support may be needed for system launches, configuration changes, urgent assignments, and time-sensitive issues.

Requirements

• Two or more years of experience in LMS administration, HRIS, learning operations, training records management, or related business-system support.
• An equivalent combination of education and relevant experience may be considered.
• Strong understanding of course configuration, curricula, certifications, training assignments, assessments, learner transcripts, version control, security permissions, completion requirements, and reporting.
• Strong data management, quality control, troubleshooting, documentation, and root-cause analysis skills.
• Proficiency with Microsoft Excel and reporting tools.
• Ability to methodically test system configurations, identify issues, and verify expected results before implementation.
• Excellent customer service, written communication, technical documentation, and cross-functional collaboration skills.
• Ability to manage multiple system requests, training launches, deadlines, and urgent compliance assignments in a fast-paced manufacturing environment.
• Ability to occasionally move between offices and production areas and remain standing while providing onsite training or user support.

Nice To Haves

• Associate or bachelor's degree in Information Systems, Learning Technology, Human Resources Information Systems, Business Administration, Data Analytics, Training and Development, or a related field.
• Experience supporting training programs in manufacturing, quality, safety, technical operations, or other compliance-driven environments.
• LMS administrator training, experience, or certification.
• Hands-on experience administering an enterprise learning management system.
• Familiarity with e-learning standards such as SCORM, AICC, or xAPI and common multimedia file formats.
• Experience with data imports, HRIS feeds, SSO, system integrations, or secure file transfers.
• Knowledge of data privacy, access controls, record retention, audit trails, and controlled administrative practices.

Responsibilities

• Administer and maintain LMS catalogs, templates, settings, user permissions, notifications, and administrative standards.
• Review training deployment packages for approvals, source-document references, course information, audiences, assessment requirements, and completion criteria before publication.
• Build and maintain online courses, curricula, certifications, assessments, training events, evaluations, prerequisites, and on-the-job learning activities.
• Configure assessment and course rules, including passing scores, attempts, question randomization, feedback, remediation, due and expiration dates, recurring training, and completion criteria.
• Maintain approved assessment content, question banks, and answer keys, coordinating reviews when technical content or assessment requirements change.
• Configure training assignments and automated assignment rules using approved job roles, departments, locations, products, processes, workstations, shifts, and certification requirements.
• Collaborate with HR and IT to maintain employee information, organizational structures, supervisor assignments, job data, employment status, and system access.
• Support approved integrations, single sign-on (SSO), user provisioning, data imports, and bulk updates.
• Perform quality assurance testing of courses and system configurations, including links, media playback, browser compatibility, assessment logic, notifications, completion tracking, transcripts, and reports.
• Coordinate user-acceptance testing, troubleshoot configuration issues, and publish training only after required approvals are obtained.
• Keep active training courses aligned with applicable controlled-document revisions; update, replace, retire, or reassign training when requirements change.
• Maintain accurate training records, learner transcripts, attendance, trainer qualifications, certifications, practical-evaluation results, approved exceptions, and authorized record corrections.
• Develop recurring and ad hoc reports, dashboards, overdue-training reports, qualification matrices, assessment metrics, and recertification forecasts for authorized stakeholders.
• Support internal, customer, and certification audits by providing accurate, complete, and traceable training and qualification records.
• Troubleshoot LMS issues involving access, enrollment, assignments, assessments, media, completion records, notifications, transcripts, and reporting.
• Develop and maintain LMS administration procedures, naming conventions, catalog structures, data definitions, build checklists, test scripts, access reviews, change logs, and governance documentation.
• Train authorized administrators, training coordinators, managers, and report users on system functionality and training recordkeeping requirements.
• Monitor system updates, license utilization, data quality, integration performance, support trends, and administrative workload to identify improvements and reduce manual processes.
• Provide occasional off-shift or after-hours support for system launches, configuration changes, urgent assignments, and time-sensitive issues as needed.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance coverage.
• Basic life insurance and short-term disability coverage provided by the employer.
• Supplemental life insurance and long-term disability coverage options.
• 401(k) with employer contribution.
• Personal, vacation, and holiday paid time off for full-time employees.
• Onsite Aurora Health & Wellness Center available to all employees.
• Employees are encouraged to learn and grow their careers in smart manufacturing.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree