Learning & Development Specialist
About The Position
As a Learning & Development Specialist, you will help build the capabilities that enable World Travel, Inc.'s Operations teams to succeed. You will assess, train, coach, and develop frontline employees, with particular emphasis on corporate travel expertise, operational readiness, and system proficiency. You will partner closely with Operations leaders, Talent Acquisition, and subject matter experts to ensure employees have the knowledge, skills, and confidence needed to perform successfully. Beyond delivering training, you will serve as a trusted partner to the business by identifying skill gaps, responding to evolving training needs, and helping employees transition successfully from onboarding through ongoing development. Success in this role requires strong travel industry expertise, instructional skill, adaptability, and a genuine commitment to supporting the success of Operations teams. You will balance scheduled training delivery with ongoing business partnership, coaching, curriculum development, operational support, and project work, ensuring learning initiatives remain aligned with evolving business priorities.
Requirements
- Experience in corporate travel, travel operations, training, coaching, or learning and development.
- Strong knowledge of travel industry processes, systems, workflows, and customer service best practices.
- Comfort facilitating learning experiences for employees with varying levels of experience and proficiency.
- Ability to translate complex operational or technical information into practical, learner-friendly instruction.
- Ability to manage classroom facilitation, coaching, curriculum development, stakeholder requests, and project work simultaneously.
- Organized, proactive, flexible, responsive, and able to follow through effectively.
- Commitment to continuous learning and helping others achieve their potential.
Responsibilities
- Deliver instructor-led, virtual, hands-on, and blended learning programs for Operations employees.
- Facilitate onboarding and new hire training programs that prepare employees for success in production environments.
- Assess learner progress through exercises, simulations, skills evaluations, and knowledge checks.
- Partner with Talent Acquisition and Operations leaders to assess candidate readiness and identify development needs.
- Serve as a subject matter expert on travel industry processes, systems, workflows, and operational best practices.
- Develop, maintain, and enhance training materials, learning resources, assessments, and job aids.
- Evaluate training effectiveness and continuously improve learning programs based on feedback, performance trends, and business needs.
- Balance training delivery, coaching, content development, stakeholder support, and project work to meet evolving business needs.
- Adapt priorities as operational demands change while ensuring critical learning initiatives continue to move forward.
- Maintain availability for collaboration, planning, and business-related interactions while delivering training programs.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
