Specialist II, Student Success & Advising Services

Monroe Community College • Rochester, NY

12h

About The Position

The Student Success Coach is part of Monroe Community College’s Student Success and Advising Services team and supports the college’s holistic student-support model. The role focuses on student onboarding, retention, and goal attainment, particularly for students within an assigned School. It promotes advising and engagement that help students develop academic and career goals, progress through milestone courses, and complete their programs of study. As a primary point of contact, the coach builds open, collaborative, and effective working relationships with students, staff, and faculty. The position reports to the Associate Director of Student Success & Advising Services and requires occasional evening and Saturday work.

The role supports college-wide advising and student-success initiatives through individualized caseload support, proactive outreach, academic and career planning, student-resource referrals, presentations, events, and collaboration with campus partners. It also includes maintaining records and using college systems to manage advising activities and interventions. The position is temporary, full-time, and grant-funded; continuation is contingent on government funding.

The position involves primarily sedentary work, prolonged computer use and keyboarding, and verbal and written communication. It may occasionally require lifting or moving items up to 10 pounds and travel between campus buildings or to local or out-of-town meetings or conferences. Work takes place in a typical office environment with no adverse conditions. Flexible work arrangements may be available depending on the division, department, position, and operational needs. Remote work outside New York State is generally not authorized, except for limited, short-term temporary approvals based on business or operational needs.

Requirements

• Bachelor’s degree earned from an accredited higher education institution.
• At least three years of professional experience in education, student services, advising, counseling, human services, social work, or a closely related field.
• Strong understanding of college student development and ability to educate college students about navigating the higher education system.
• Strong written and oral communication skills.

Nice To Haves

• Master’s degree in education, higher education, counseling, social work, or a related field.
• Community college experience.
• Evidence of respect for and understanding of people with diverse backgrounds, abilities, and needs, and commitment to supporting an inclusive campus environment.
• Experience with student information systems, early intervention and retention tools, and Microsoft Office.
• Strong interpersonal skills and ability to interact with students, parents, faculty, staff, and administration.
• Proficiency in reading, writing, and speaking Spanish or other languages.

Responsibilities

• Participate in implementing a college-wide academic advising program to support the College’s enrollment, retention, and student-success goals.
• Build positive relationships with an assigned caseload of students and help identify and resolve barriers to academic success.
• Support students transitioning to MCC, particularly first-generation students, students of color, and students from low-income backgrounds.
• Communicate information about programs of study, graduation requirements, degree progress, and student resources.
• Assist students with academic pathways, career exploration, and transfer planning; maintain working knowledge of programs and options within the assigned School.
• Monitor and assess students’ academic performance and progress; conduct targeted, proactive outreach and interventions, and communicate regularly with students through multiple methods.
• Collaborate with deans, department chairs, faculty, staff, and other student success coaches to promote students’ academic and personal development.
• Develop materials, prepare and deliver presentations, and coordinate events that support student persistence, retention, and success.
• Use college systems and software to manage advising caseloads and interventions, respond to alerts, and maintain and report current documentation.
• Support onboarding, retention, and completion efforts, including reviewing Satisfactory Academic Progress appeals, following up with students, assessing compliance with Financial Aid Course Eligibility (FACE), reviewing fresh start applications, and contacting students who have withdrawn or are considering withdrawal.
• Report on persistence, retention, and completion objectives for the assigned caseload.
• Connect students with appropriate campus resources.
• Interpret relevant college policies and procedures for students, faculty, and staff.
• Participate in events outside regular college hours, such as open houses and advising events.
• Attend School or unit meetings as required and provide coverage for other student success coaches as needed.
• Collaboratively support Academic and Student Affairs initiatives and partner with Deans on student-success initiatives and School events.
• Serve on committees, participate in meetings, and perform additional duties assigned by the Associate Director or Director.
• Adhere to the College Code of Conduct; contribute to an equitable, inclusive, and collaborative College environment; maintain technological competencies; support the comprehensive community college philosophy; and pursue professional growth, including ongoing diversity, equity, and inclusion training.

Benefits

• Flexible work arrangements may be available, including flextime or staggered shifts, remote work or telecommuting, and a compressed work schedule; availability varies according to operational needs and College policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level