Title Specialist I (Manheim)

Cox Communications • Fredericksburg, VA

3d • Onsite

About The Position

This role is responsible for processing and re-assigning vehicle titles sold by auction. The Specialist I will examine vehicle titles for accuracy and conformity to specified requirements, verify their acceptance in the state for which they are filed, and report any discrepancies. The position involves resolving title issues through customer or account interactions, running reports to obtain missing titles, and performing various sale day transactions. Additionally, the role requires providing customer service, verifying purchases, accessing client information, assisting with settlement balancing, and ensuring front counter coverage. A commitment to client satisfaction and demonstrating Cox culture behaviors is expected. The role may require travel and overtime as business needs dictate.

Requirements

• Two or more years of related experience required in the auction industry or at the DMV.
• Effective communication skills required.
• Must possess good problem-solving and organizational skills.
• Valid driver’s license and safe driving record required.
• High School Diploma/GED and 3 years’ experience in a related field.
• Previous vehicle title experience and title handling are required.
• Ability to recognize title brands and other relevant notations related to titles is a requirement.
• Bending and light lifting 10 lbs. or less required.
• Ability to type and use 10-key proficiently required.
• Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Nice To Haves

• Strong organizational skills and be very detail-oriented.
• Sitting and standing for extended periods of time.
• Extensive detail handwritten and computer work.
• Willingness to become a Notary is desired.
• Any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; OR 5 years’ experience in a related field.

Responsibilities

• Process and re-assign titles for vehicles sold by auction.
• Examine vehicle title for accuracy and conformity to specified requirements.
• Verify acceptance of the title in the state for which it is filed.
• Confirm accuracy and report any discrepancies.
• Resolve Title issues through interactions with customers or accounts.
• Run 30-day outstanding title report for consignment vehicles sold without titles and contact sellers to obtain title.
• Perform other duties such as processing sale day transactions using the AS400 and provide customer service.
• Verify purchases in-lane using the DVR.
• Access and/or add client information from Auction Access.
• Assist in sale day Settlement balancing.
• Ensure Front counter coverage.
• Visibly demonstrate commitment to Client Satisfaction modeling the behaviors of Cox culture.
• Perform other duties as assigned by Management.
• May be required to travel and/or work overtime as business needs dictate.

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• health care insurance (medical, dental, vision)
• retirement planning (401(k))
• paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED