Title Specialist II (Manheim)

Cox Communications•North Dighton, MA

1d•Onsite

About The Position

This role is responsible for processing and re-assigning titles for vehicles sold by the auction. The Specialist II will examine vehicle titles for accuracy and conformity to specified requirements, verify acceptance of the title in the state for which it is filed, and confirm accurate title VIN number, odometer reading, releases of liens, and that titles contain no alteration. The position also involves determining the negotiability of title documents, assessing for potential fraud, and reporting any title discrepancies. Responsibilities include resolving titling issues through interaction with customers, dealers, and regulatory agencies, and working with management to negotiate price adjustments if necessary. Maintaining knowledge of current DMV laws and regulations related to vehicle titles and interpreting titling regulations in each state is crucial. The role also includes administrative tasks such as receiving and routing telephone calls, processing sale day transactions, providing customer service, running outstanding title reports, issuing gate passes, and assisting with sale day balancing and title audits. A commitment to safety and the ability to work overtime as needed are also required.

Requirements

High School Diploma/GED and 3 years’ experience in a related field.
OR any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; OR 5 years’ experience in a related field.
Effective communication skills required.
Must possess good problem-solving and organizational skills.
Basic computer software skills required.
Vision abilities required include close, distance and depth perception.

Nice To Haves

Notary seals and stamps preferred.

Responsibilities

Process and re-assign titles for vehicles sold by the auction.
Examine vehicle title for accuracy and conformity to specified requirements.
Verify acceptance of the title in the state for which it is filed.
Confirm accurate title VIN number, odometer reading, releases of liens, and that titles contain no alteration.
Determine negotiability of title document and assess for potential fraud.
Report any title discrepancies.
Resolve titling issues through interaction with customers, dealers, and regulatory agencies.
Work with manager/supervisor to negotiate price adjustment between buyer and seller for a title problem, if necessary.
Maintain knowledge of current DMV laws and regulations as they relate to vehicle titles and interpret titling regulations in each state for which vehicles are processed.
Receive and route telephone calls in a courteous and efficient manner to the appropriate personnel or department.
Perform other duties such as processing sale day transactions using the AS400 and providing customer service.
Run outstanding title reports, review, and contact sellers regarding outstanding titles.
Issue gate passes for no-sale vehicles and purchases.
Assist with sale day balancing activities.
Run 15-day outstanding title report for consignment vehicles sold without title.
Match invoices against report and contact sellers to obtain title.
Notate title status in system.
Assist with title and check audits.
Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
Actively participate in support of all safety activities aligned with Safety Excellence.
Perform other duties as assigned by management.
May be required to work overtime (more than 40 hours per week) as business needs dictate.

Benefits

Minimum of sixteen hours of paid time off every month
Seven paid holidays throughout the calendar year
Additional paid time off in the form of bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)