Title Specialist I (Manheim)

Cox Enterprises • Hatfield, PA

2d • $18 - $27 • Onsite

About The Position

The Title Specialist I is responsible for processing and re-assigning titles for vehicles sold by auction. This role involves examining vehicle titles for accuracy and conformity to specified requirements, verifying their acceptance in the state for which they are filed, and reporting any discrepancies. The specialist will resolve title issues through interactions with customers or accounts, run reports for consignment vehicles sold without titles, and obtain titles from sellers. Additional duties include processing sale day transactions using AS400, providing customer service, verifying purchases using the DVR, and gaining proficiency in DMV processes within 6 months of hire. The role also requires providing customer support via phone, covering the front counter, greeting clients and guests, accessing and adding client information from Auction Access, assisting in sale day settlement balancing, and ensuring front counter coverage. A commitment to client satisfaction and performing other duties as assigned by management are also key aspects of the position. Travel and overtime may be required as business needs dictate.

Requirements

• Two or more years of related experience required in the auction industry or at the DMV.
• Effective communication skills required.
• Must possess good problem-solving and organizational skills.
• Valid driver’s license and safe driving record required.
• High School Diploma/GED and 3 years’ experience in a related field.
• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; OR 5 years’ experience in a related field.
• Previous vehicle title experience and title handling are required.
• Ability to recognize title brands and other relevant notations related to titles is a requirement.
• Bending and light lifting 10 lbs. or less required.
• Must have strong organizational skills and be very detail-oriented.
• Ability to type and use 10-key proficiently required.
• Sitting and standing for extended periods of time.
• Extensive detail handwritten and computer work.
• Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Nice To Haves

• Willingness to become a Notary is desired.

Responsibilities

• Process and re-assign titles for vehicle sold by auction.
• Examine vehicle title for accuracy and conformity to specified requirements.
• Verify acceptance of the title in the state for which it is filed.
• Confirm accuracy and report any discrepancies.
• Resolve Title issues through interactions with customers or accounts.
• Run 30-day outstanding title report for consignment vehicles sold without titles and contact sellers to obtain title.
• Perform other duties such as processing sale day transactions using the AS400 and provide customer service.
• Verify purchases in-lane using the DVR.
• Gain proficiency in DMV processes within 6 months of hire.
• Provides customer support via phone using a headset in a fast-paced environment.
• Requires full counter coverage, greeting and assisting clients, and guests.
• Access and or add client information from Auction Access.
• Assist in sale day Settlement balancing.
• Ensure Front counter coverage.
• Visibly demonstrate commitment to Client Satisfaction modeling the behaviors of Cox culture.
• Perform other duties as assigned by Management.
• May be required to travel and or work overtime as business needs dictate.

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• health care insurance (medical, dental, vision)
• retirement planning (401(k))
• paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED