Part-Time Title Specialist I (Manheim)

Cox Communications • Newburgh, NY

4d • Onsite

About The Position

Cox Automotive is seeking a Part-Time Title Specialist I to join their Vehicle Operations team. This role involves processing and verifying vehicle titles for vehicles sold at auction. The specialist will examine titles for accuracy and conformity, verify their acceptance in the relevant state, and resolve any title discrepancies through customer or account interactions. The position also includes running title reports, obtaining missing titles, processing sale day transactions, providing customer service, and verifying purchases. Proficiency in DMV processes is expected within six months of hire. The role requires providing customer support via phone, ensuring front counter coverage, greeting clients, and managing client information. Assisting with sale day settlement balancing and demonstrating commitment to client satisfaction are also key aspects of the role. Occasional travel and overtime may be required based on business needs.

Requirements

• High School Diploma/GED.
• Generally, less than 2 years of experience.
• Effective communication skills.
• Must possess good problem-solving and organizational skills.
• Must have strong organizational skills and be very detail-oriented.
• Ability to type and use 10-key proficiently required.
• Sitting and standing for extended periods of time.
• Extensive detail handwritten and computer work.
• Bending and light lifting 10 lbs. or less required.
• Must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Nice To Haves

• Two or more years of related experience required in the auction industry or at the DMV.
• Willingness to become a Notary is desired.
• Previous vehicle title experience and title handling.
• Ability to recognize title brands and other relevant notations related to titles.

Responsibilities

• Process and re-assign titles for vehicles sold by auction.
• Examine vehicle title for accuracy and conformity to specified requirements.
• Verify acceptance of the title in the state for which it is filed.
• Confirm accuracy and report any discrepancies.
• Resolve Title issues through interactions with customers or accounts.
• Run 30-day outstanding title report for consignment vehicles sold without titles and contact sellers to obtain title.
• Perform other duties such as processing sale day transactions using the AS400 and provide customer service.
• Verify purchases in-lane using the DVR.
• Gain proficiency in DMV processes within 6 months of hire.
• Provides customer support via phone using a headset in a fast-paced environment.
• Requires full counter coverage, greeting and assisting clients, and guests.
• Access and or add client information from Auction Access.
• Assist in sale day Settlement balancing.
• Ensure Front counter coverage.
• Visibly demonstrate commitment to Client Satisfaction modeling the behaviors of Cox culture.
• Perform other duties as assigned by Management.
• May be required to travel and or work overtime as business needs dictate.

Benefits

• health care insurance (medical, dental, vision)
• retirement planning (401(k))
• paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED