Specialist Extractor

Iconma Portal•Brooklyn, OH

1d•Onsite

About The Position

The Specialist Extractor performs basic processing, operational, and administrative work under direct supervision and according to defined procedures. The role supports banking functions across areas such as credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, and auto finance. Work includes opening mail and extracting paper invoices and checks, sorting non-payment documents, batching work, and processing or organizing product- and process-related documentation. The Specialist may review documentation or procedures for basic activities and may handle routine customer billing inquiries, service requests, suggestions, or complaints. Issues and concerns are escalated to the appropriate coordinator or supervisor. Cross-training in other functional areas is required to maintain coverage.

Requirements

0–1 years of experience, with working knowledge of the business or general office skills.
High school diploma or equivalent work experience required; a college degree is preferred.
Works well with others in a fully developed team environment.
Open-minded and adaptable to new ideas in a changing environment.
Exceptional attention to detail.
Ability to work under pressure and meet deadlines.
Proficient in Microsoft Office applications.
Proficient in 10-Key, with a high degree of speed and accuracy.
Proven ability to independently handle monetary or processing functions.
Proven ability to accurately handle high transaction volumes and meet production goals.
Effective verbal and written communication and interpersonal skills.
Good judgment in knowing when to escalate issues.
Ability to identify, assess, and appropriately escalate concerns.
Comfort navigating multiple computer systems and applications.
Basic knowledge of banking policies, procedures, and government regulations.
Ability to perform simple scheduled and non-scheduled maintenance functions.
Excellent customer service skills.

Nice To Haves

College degree.

Responsibilities

Perform basic processing work and routine operational or administrative tasks using defined procedures.
File, record, process, service, and organize documentation associated with products or processes, following instructions.
Assist with reviewing documentation or procedures for basic activities.
Perform routine tasks assigned by the manager and other duties as assigned.
Provide service for routine billing inquiries, service requests, suggestions, and complaints from customers.
Open mail and extract paper invoices and checks; extraction skills will be tested.
Sort non-payment documents for processing.
Accurately batch work and communicate issues to the Workflow Coordinator or Supervisor.
Cross-train in other functional areas, including mail sorting, keying, reassociation, and data entry, to maintain department coverage.
Escalate issues and concerns appropriately.