Specialist Extractor

Nesco Resource•Brooklyn, OH

2d•Onsite

About The Position

The Lockbox Operations Specialist supports high-volume banking and payment processing operations. The role focuses on opening and sorting incoming mail, extracting checks and payment documents, organizing and batching transactions, and entering transaction information accurately in a fast-paced, production-driven environment. The position requires strong attention to detail, accurate 10-key data entry, reliability, consistent attendance, and the ability to meet daily production goals while following established procedures. This is a seasonal, fully onsite position, five days per week, Monday through Friday, from 8:00 AM to 4:30 PM. The position also includes cross-training across department functions and routine operational and administrative support.

Requirements

High school diploma or equivalent.
0–1 years of experience in banking operations, mail processing, data entry, general office administration, or a related environment.
Proficiency in 10-key data entry, with strong speed and accuracy.
Exceptional attention to detail when handling financial documents and transactions.
Ability to process high transaction volumes accurately and efficiently.
Strong organizational and time management skills.
Ability to follow detailed procedures and instructions consistently.
Proficiency in Microsoft Office applications.
Comfort navigating multiple computer systems and applications.
Ability to work under pressure, meet deadlines, and achieve production goals.
Strong verbal and written communication skills.
Ability to identify discrepancies and escalate concerns appropriately.
Strong problem-solving skills and sound judgment.
Ability to work independently and collaboratively within a team.
Dependability, adaptability, and willingness to learn new tasks and processes.
Commitment to accuracy, productivity, and consistent attendance.
Availability for an onsite interview and required hands-on mail sorting, document extraction, and data entry/10-key skills assessments.

Nice To Haves

Previous experience in a production-driven or high-volume processing environment.
Experience in lockbox processing, payment processing, banking operations, or financial services.
Experience with mail sorting, check extraction, and document batching.
High-volume data entry or transaction processing experience.
Familiarity with banking policies, procedures, and applicable regulations.
Previous experience handling checks, invoices, payments, or other financial documents.
Experience in a production-based environment with daily performance metrics.
College degree.

Responsibilities

Open incoming mail and extract invoices, checks, and other payment documents.
Separate and sort payment and non-payment documents, review them for proper handling, and prepare, organize, and batch them for subsequent processing.
Identify and communicate document discrepancies or processing issues to the Workflow Coordinator or Supervisor.
Follow procedures for handling financial documents and sensitive information.
Perform high-volume data entry and 10-key processing, entering, verifying, and processing transaction information accurately.
Support monetary processing functions and ensure transactions and documentation are properly recorded, filed, and organized.
Meet daily production, quality, and processing goals; identify errors or discrepancies and escalate issues appropriately.
Navigate multiple computer systems and applications to complete assigned tasks.
Perform routine operational and administrative tasks supporting banking and payment processing activities.
Follow procedures for filing, recording, processing, and organizing documentation; review documents for completeness and accuracy.
Prepare routine reports and maintain processing records as assigned.
Support operations across banking functions that may include retail and small business banking, credit card processing, consumer and mortgage lending, collections and recovery, loan origination, and auto finance.
Escalate processing concerns or operational issues to management when necessary.
Participate in cross-training for mail sorting, document extraction, data entry and keying, reassociation, and transaction batching.
Collaborate with team members, adapt to changing workloads and priorities, and help maintain workflow efficiency and meet production deadlines.
Perform basic scheduled and non-scheduled maintenance functions as assigned.
Complete additional operational or administrative duties as needed.