Specialist Extractor

KeyBank • Brooklyn, OH

1d • Onsite

About The Position

The Specialist Extractor works under direct supervision and performs basic processing work according to defined procedures, along with routine operational and administrative tasks. The role involves opening mail and extracting paper invoices and checks, sorting non-payment documents, batching work, and communicating issues to a Workflow Coordinator or Supervisor. The Specialist may also perform document review, data entry, routine customer service, and other duties as assigned. Cross-training in other functional areas, such as mail sorting, keying, reassociation, and data entry, is required to maintain coverage in critical department functions.

This is a seasonal, onsite position working five days per week from 8:00 AM to 4:30 PM. Candidates will be required to attend onsite interviews and complete sorting and data-entry tests. Applicants may also be tested on extraction skills.

Requirements

• High school diploma or equivalent work experience.
• 0–1 years of experience, with working knowledge of the business or general office skills.
• Proficiency in Microsoft Office applications.
• Proficiency in 10-Key, with a high degree of speed and accuracy.
• Ability to handle monetary and processing functions independently.
• Ability to accurately handle high transaction volumes and meet production goals.
• Strong attention to detail.
• Ability to work well with others in a team environment.
• Ability to adapt to new ideas in a changing environment.
• Ability to work under pressure and meet deadlines.
• Effective verbal and written communication and interpersonal skills.
• Good judgment in knowing when to escalate issues.
• Ability to identify, assess, and escalate concerns appropriately.
• Comfort navigating multiple computer systems and applications.
• Basic knowledge of banking policies, procedures, and government regulations.
• Ability to perform simple scheduled and non-scheduled maintenance functions.
• Strong customer service skills.
• Must complete onsite sorting and data-entry testing during the interview process; extraction skills may also be tested.
• Candidates who have previously been submitted for or worked in the Lock Box Extractor position should not be submitted.

Nice To Haves

• College degree preferred.

Responsibilities

• Open mail and extract paper invoices and checks.
• Sort non-payment documents for processing.
• Accurately batch work and communicate issues to the Workflow Coordinator or Supervisor.
• Follow defined procedures for filing, recording, processing, servicing, and organizing product- or process-related documentation.
• Assist with reviewing documentation or ensuring procedures are followed for basic activities.
• Perform routine operational, administrative, and processing tasks assigned by the manager.
• Provide service for routine billing inquiries, service requests, suggestions, and complaints from customers, as applicable.
• Cross-train in other functional areas, including mail sorting, keying, reassociation, and data entry, to maintain department coverage.
• Escalate issues and concerns appropriately.
• Perform other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED