Specialist Donor Box Truck Driver

Versiti•Indianapolis, IN

10d

About The Position

Under direct supervision by department leadership, the Specialist Donor Box Truck Driver performs whole blood and apheresis collection and provides donors with a high level of customer service. The role operates the mobile drive vehicle and safely transports mobile staff, supplies, and equipment while supporting an excellent donation experience. The position helps maintain a collaborative, respectful team culture through teamwork, effective communication, and professionalism. It also supports donor and employee safety and contributes to positive team objectives and a strong employee experience.

Requirements

High school diploma or GED required.
Less than one year of job-related experience required.
Valid in-state driver's license and prior driving experience required.
Box truck certification required.
Ability to work evening, weekend, and holiday hours.
Ability to read and interpret standard operating procedures, safety rules, equipment instructions, and department manuals.
Basic mathematical aptitude and strong attention to detail.
Ability to apply judgment to written or oral instructions and organize work for productive workflow.
Ability to provide a consistently positive donor experience through professional, empathetic, donor-centric service.
Ability and desire to contribute to a positive team culture through respectful communication, behavior, and collaboration.
Flexibility to work independently and with a team, and adaptability to changing organizational and donor needs.
Strong communication skills, including the ability to respectfully give and receive feedback from peers, donors, and leadership.
Ability to learn and use computer applications required for the duties.
Knowledge of standardized work routines, general information, and/or simple equipment, machines, and materials; knowledge is usually acquired through on-the-job training.

Nice To Haves

One to three years of relevant people-facing experience preferred.

Responsibilities

Follow DOT guidelines while operating a full-size commercial van, Promaster, or box truck, and safely transport staff, supplies, and equipment.
Prepare and set up collection sites, including technology systems and, when applicable, quality control.
Perform donor screening, including collecting donor histories, conducting mini-physicals, and performing phlebotomy.
Provide donors with respectful, compassionate, professional, customer-focused service.
Respond to customer inquiries, requests, and complaints in a timely and complete manner, escalating issues to a leader when appropriate.
May conduct automation using Alyx and/or Trima, recognize and respond to automation reactions, and recruit and convert donors for automation.
Promote a positive team culture and employee experience through teamwork, collaboration, encouragement, and respectful support of coworkers.
Maintain product integrity and proper donor identification, perform routine equipment maintenance, and complete department records as needed.
May prepare and pack units for transport.
Observe donors for reactions, provide reaction care, and assist other staff with reaction care as needed.
Rebook donors for future donation appointments.
Understand and comply with applicable regulatory and compliance requirements and standard operating policies and procedures.
Perform other duties reasonably within the scope of the job classification.